Customer Service Advisor

Customer Service Advisor

Permanent, Full Time

St Philips Causeway, Bristol

Salary: Competitive

An established family run business which has been specialising in providing professional and helpful advice to customers for over 80 years. The company have a focus on offering a diverse range of new and used cars and vans from well-known brands such as Renault, Citroen, DS, Volvo and Dacia, with packages and offers aimed to suit individual’s needs.

We are looking for an experienced individual with excellent customer service skills to join our expanding, fast paced team of professionals to provide customer service support for the City Motors branch of the Carco Group based in St Philips Causeway.

You will be responsible for answering incoming calls as well as making outbound calls to book MOTs, services and repairs as well as after sales care calls where appropriate. Therefore, you will be the first point of contact for many customers so providing a professional and friendly first impression is key.

Candidate requirements:

• Excellent communication skills: a friendly and professional telephone manner together with a good standard of literacy (spelling, presentation and appropriate use of language) applied to emails.
• Ability to keep calm under pressure.
• Strong IT skills including competence with Microsoft Office Products (Word, Excel, Outlook etc).
• Organised and methodical approach to administration.
• Teamwork skills and a flexible approach.

The Company is an excellent employer offering attractive benefits, salary progression once fully trained and a secure career to the right candidate.

Your covering letter should explain why you are interested in the role and how you meet the above candidate requirements.