£20,442 - £27,658
We are looking for individuals who have excellent communications skills to deal with both incoming and outgoing calls. You must also be able to analyse written material, make robust decisions on the information you receive and provide responses either by phone or letter. To be successful in this role, you will need to be able to plan and organise your caseload effectively and work to deadlines.
We are the final stage for complaints about the NHS in England, UK government departments and some other UK public organisations. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
How to apply
Your application should be in the form of a written CV and supporting statement and should take account of the person specification and the competencies required for the role.
The job description and person specification forms part of the enclosed information pack.
Applications must be received by 10:00am on Friday 25 August 2017. Interviews and assessments will be held week commencing 4 September 2017.