Preferred Location: South West RCC
Salary: £19,148 rising to £20,155 after training plus shift allowance 20%
Number of Positions: 5
Working Pattern: Full Time
We are responsible for operating, maintaining and improving England’s motorways and major A roads. Consider that a third of all traffic, two thirds of heavy goods vehicles, and 98% of UK businesses rely on them, and you can see why our roads, and what we do, matters so much.
It’s why we’re so grateful to our c 4,500 employees around the country. When you work with us, you're helping to connect communities, sustain business and support the economy. And with responsibility for major projects, working here is also a great move for your career.
Highways England is recruiting for Regional Operations Centre Operators to be based at its new Regional Operational Control Centre in Avonmouth. The new centre is to help deliver a customer focused service through effective management of our strategic road network, by dealing with internal and external customers who are involved or impacted by incidents in an efficient and professional manner.
We require highly motivated individuals, able to work under pressure and respond quickly to incidents and coordinate communications between colleagues, partners and stakeholders and provide accurate and timely information, taking appropriate action to deal with any incident that impacts the flow of traffic
Successful applicants will start on a salary of £19,148 plus 20% shift allowance.
Following completion of probation (9 months) the salary will increase to £20,155 plus a 20% shift allowance.
Day to Day:
Take personal responsibility for the safety of yourself and others by reporting and acting on any potentially unsafe activities or conditions.
Provide a professional frontline service to external and internal customers by managing accurate and timely information and communicating with colleagues, partners, stakeholders and customers using a wide range of technologies including radio, telephone and written communications.
Using all appropriate technology to manage incidents on the strategic road network including CCTV, setting and managing the correct Highways England signs and signals.
Coordinate effective, safe and timely activities with on-road crews, partners and stakeholders to resolve incidents, open lanes and minimise congestion.
Communicate with fire, ambulance and police.
Liaise with other parties to assist vehicle recovery.
Working effectively with others as part of a team delivering an efficient customer service.
Able to accurately capture record and relay complex information using appropriate technology.
Experience of working within a Customer Service environment.
Proficient IT skills - experience in using email, Word, Excel and database systems.
Excellent telephone & radio skills.
Calm - able to deal with critical incidents in an effective manner
Ability to dynamically prioritise
This is a safety-critical role and applicants must live within one hour's commuting distance from the vacancy location. Severn Bridge tolls are to be scrapped from the end of 2018 making this an attractive location to work from South Wales.
We look forward to hearing from you. So we can really get to know you and what you can offer please include a CV with your application.
You’re also encouraged to include a covering note explaining how you're a great match for us: tell us how your skills, experience and qualifications meet the role, and Highways England, requirements.
Stage 2: Open day
You will be invited to attend our Regional Operations Centre in the South West ROC St Brendan's Court, Island Trade Park Bristol Broadway, Avonmouth Bristol BS11 9BF to have the opportunity to meet with some of our current team in the Regional Operations Centre and ask any questions you have about the role.
Stage 3: Interview
This will include a role play and competency based interview, will be held in the South West ROC St Brendan's Court, Island Trade Park Bristol Broadway, Avonmouth Bristol BS11 9BF
Closing date: 28th August 2017.
And to avoid disappointment, please apply as soon as possible. We’re expecting this role to be popular, so we may need to close the advert early if response is strong.
Help keep England moving.