General Manager - Guildford
- Recruiter
- AirHop
- Location
- Guildford
- Salary
- Competitive
- Posted
- 10 Aug 2017
- Closes
- 13 Aug 2017
- Sectors
- Sport & Leisure
- Contract Type
- Permanent
- Hours
- Full Time
General Manager - Guildford
Company
Being one of the primary indoor trampoline park chains of its kind in the UK, we are looking for enthusiastic people to reflect our excitement for this fantastic leisure and sporting activity. Our staff are important ambassadors for the AirHop brand, and we work hard to ensure we have people on the team who can provide the best possible experience to everyone who comes to visit our trampoline parks. AirHop sites are lively and friendly places to work where staff are given the training and support needed to ensure everyone is able to put the customer at the heart of everything you do.
Main Purpose
The General Manager has overall responsibility and accountability for the whole park:- Directs and oversees all functions of the " Trampoline Park " including: developing and implementing policy; maintaining a safe and functional operating environment; monitoring daily operations; maintaining the facility; and retaining overall responsibility for facility and staff. Ultimately, the goals of the position will be tied to Guest Safety / Satisfaction, Team Leadership, Operational Efficiency, Business Development / Marketing and Profit / Financial control. The GM will need entrepreneurial spirit as he or she helps to develop the culture and lay the groundwork for a successful trampoline park.
Key Duties
The key duties and responsibilities for this position are:
Maintains staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and legal work environment; developing personal growth opportunities
Accomplishes staff results by communicating job expectations, coaching, counselling, and disciplining employees, as well as coordinating and enforcing systems, policies, procedures, and productivity standards
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes and progress
Accomplishes financial goals by forecasting requirements; prepares an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
Controls quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; identifying trends; recommending system improvements
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking state-of-the-art practices; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Coordinate appraisal process and goal setting requirements for employees.
Review processes and methods to ensure they are fit for purpose and continually look at ways to improve these
Skills and Experience
The successful candidate will have:
Proven experience in operating/managing multi-site facilities (Minimum 4 years' experience)
Strong financial understanding will be required
Strong understanding of operational needs to the business on a day to day basis
Being hands on is a MUST
Strong Customer Service experience
Ideally the candidate will be 3 day First Aid at work qualified (not essential)
Good knowledge of employment and health and safety law would be advantageous
IOSH/NEBOSH General Certificate Qualified would be advantageous
Strong working knowledge of Microsoft Excel, Word and PowerPoint.
Person Specification:
We are looking for candidates who can demonstrate the following:
Use initiative and judgement to make decisions and solve problems.
Able to work mainly unsupervised and manage their own time.
Excellent written and oral communication skills.
Effective organisational skills.
Ability to form working relationships with people at all levels.
Meticulous attention to detail.
Can use initiative to prioritise a busy workload to meet deadlines.
Self-motivated and highly organised.
Strong influencing and negotiating skills.
A strong team player.
Be prepared to work hours that are required to suit the needs of the business
Other Information
In addition, the candidate should have a valid, UK driving licence to be able to make visits to other UK and European sites as required.
Minimum required experience: Leisure Management: 2 years
Company
Being one of the primary indoor trampoline park chains of its kind in the UK, we are looking for enthusiastic people to reflect our excitement for this fantastic leisure and sporting activity. Our staff are important ambassadors for the AirHop brand, and we work hard to ensure we have people on the team who can provide the best possible experience to everyone who comes to visit our trampoline parks. AirHop sites are lively and friendly places to work where staff are given the training and support needed to ensure everyone is able to put the customer at the heart of everything you do.
Main Purpose
The General Manager has overall responsibility and accountability for the whole park:- Directs and oversees all functions of the " Trampoline Park " including: developing and implementing policy; maintaining a safe and functional operating environment; monitoring daily operations; maintaining the facility; and retaining overall responsibility for facility and staff. Ultimately, the goals of the position will be tied to Guest Safety / Satisfaction, Team Leadership, Operational Efficiency, Business Development / Marketing and Profit / Financial control. The GM will need entrepreneurial spirit as he or she helps to develop the culture and lay the groundwork for a successful trampoline park.
Key Duties
The key duties and responsibilities for this position are:
Maintains staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and legal work environment; developing personal growth opportunities
Accomplishes staff results by communicating job expectations, coaching, counselling, and disciplining employees, as well as coordinating and enforcing systems, policies, procedures, and productivity standards
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes and progress
Accomplishes financial goals by forecasting requirements; prepares an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
Controls quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; identifying trends; recommending system improvements
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking state-of-the-art practices; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Coordinate appraisal process and goal setting requirements for employees.
Review processes and methods to ensure they are fit for purpose and continually look at ways to improve these
Skills and Experience
The successful candidate will have:
Proven experience in operating/managing multi-site facilities (Minimum 4 years' experience)
Strong financial understanding will be required
Strong understanding of operational needs to the business on a day to day basis
Being hands on is a MUST
Strong Customer Service experience
Ideally the candidate will be 3 day First Aid at work qualified (not essential)
Good knowledge of employment and health and safety law would be advantageous
IOSH/NEBOSH General Certificate Qualified would be advantageous
Strong working knowledge of Microsoft Excel, Word and PowerPoint.
Person Specification:
We are looking for candidates who can demonstrate the following:
Use initiative and judgement to make decisions and solve problems.
Able to work mainly unsupervised and manage their own time.
Excellent written and oral communication skills.
Effective organisational skills.
Ability to form working relationships with people at all levels.
Meticulous attention to detail.
Can use initiative to prioritise a busy workload to meet deadlines.
Self-motivated and highly organised.
Strong influencing and negotiating skills.
A strong team player.
Be prepared to work hours that are required to suit the needs of the business
Other Information
In addition, the candidate should have a valid, UK driving licence to be able to make visits to other UK and European sites as required.
Minimum required experience: Leisure Management: 2 years