E-Commerce Customer Experience Coordinator

Recruiter
Games Workshop Limited
Location
Nottingham, Nottinghamshire
Salary
Good Rates of Pay
Posted
08 Aug 2017
Closes
16 Aug 2017
Sectors
IT, Sales
Contract Type
Permanent
Hours
Full Time

E-Commerce Customer Experience Coordinator: Nottingham, UK

About the Job

Do you want to take responsibility for making sure every customer on our web stores can get their fix of the best fantasy miniatures in the world?

Are you excited by the idea of making Games Workshop's web stores even better? Are you the kind of person who is always looking for ways to improve? Can you analyse information and spot patterns that can inform those improvements?

You will be working with the web sales team to make browsing and buying from our stores a slick and seamless experience. In particular your focus will be ensuring customers can check out easily, and looking for ways to improve the payment and delivery options on all of our web stores:

games-workshop.com

forgeworld.co.uk

blacklibrary.com

warhammerdigital.com

You will also be making sure that our service offer is clearly communicated and liaising with the customer service teams to make sure that the post purchase experience matches the online one.

We know what makes this job hard is the need to consider the needs of all different types of customer as well as keeping up with the rapid pace of change in an e-commerce business.

Working at Games Workshop

At Games Workshop we are looking for people who will do their best to understand the needs of the company and to put those needs first when they are at work. Because of this we believe that what you are like, hence the attitude you show to work and the way you choose to behave is even more important than your skills or experience.

Other Essential Information

Closing date: Applications must be received by midnight, UK time, on Sunday 20th August 2017.

How to Apply

If you wish to apply you must send us a letter telling us why you want this job. We select candidates for interview on the content of their letters. This is a great opportunity for you to let us know that you understand what we are looking for.

No letter, no interview.

When you have gathered this information, please click apply