Team Manager - Contact Centre
- Recruiter
- CV Recruitment (Staffordshire) Ltd
- Location
- Stoke-on-Trent
- Salary
- 24000.00 GBP Annual + plus)
- Posted
- 08 Aug 2017
- Closes
- 28 Aug 2017
- Sectors
- Management
- Contract Type
- Permanent
- Hours
- Full Time
Team Manager - Contact Centre
Salary Negotiable (GBP24,000 plus)
Regular Bonus
Stoke - On - Trent
Our client is recruiting a Team Management to join the team. Reporting to the Head of Operations, this role is key to the success of the business.
The Role:
Drive and deliver exceptional business performance through strong and inspirational leadership
Effective coaching and performance management of a team
Ensuring that regulatory responsibilities are met through the appropriate management of customer outcomes and remediation activity
Prime responsibility for team of approx. 12 - 15 members
Support your team within a fast-paced work environment
Motivate both self and staff to deliver against challenging timescales
Ensure members of your team behave at all times in a way that represents the business in a professional manner and protects the brand of our clients
Skills and Attributes:
Ideally have proven leadership experience within a contact centre environment
Proven track record in delivery through people and driving business performance
Strong coaching skills
Effective communicator with strong interpersonal skills
Excellent planning and organising skills
Show appropriate judgement to make informed decisions
Delivering effective telephone complaint resolution
Experienced utilising statistical information to drive performance and identify training needs
PC Literate (Microsoft Office)
A positive member of the Contact Centre Management Team proactively contributing to departmental success
Please do not hesitate to call Gemma for more information - ************
Salary Negotiable (GBP24,000 plus)
Regular Bonus
Stoke - On - Trent
Our client is recruiting a Team Management to join the team. Reporting to the Head of Operations, this role is key to the success of the business.
The Role:
Drive and deliver exceptional business performance through strong and inspirational leadership
Effective coaching and performance management of a team
Ensuring that regulatory responsibilities are met through the appropriate management of customer outcomes and remediation activity
Prime responsibility for team of approx. 12 - 15 members
Support your team within a fast-paced work environment
Motivate both self and staff to deliver against challenging timescales
Ensure members of your team behave at all times in a way that represents the business in a professional manner and protects the brand of our clients
Skills and Attributes:
Ideally have proven leadership experience within a contact centre environment
Proven track record in delivery through people and driving business performance
Strong coaching skills
Effective communicator with strong interpersonal skills
Excellent planning and organising skills
Show appropriate judgement to make informed decisions
Delivering effective telephone complaint resolution
Experienced utilising statistical information to drive performance and identify training needs
PC Literate (Microsoft Office)
A positive member of the Contact Centre Management Team proactively contributing to departmental success
Please do not hesitate to call Gemma for more information - ************