Sales Support Executive Sage Experience

Trafford, Greater Manchester
£18,000- £19,500
09 Aug 2017
06 Sep 2017
Contract Type
Full Time

Our client is seeking a Sales Support Executive to work as part of a busy and successful team. The ideal candidate will have previous experience of processing orders and have experience with Sage.

Job purpose:

  • To provide support to the Sales Team, to work as a key member of the Sales Support Team and to the main point of contact for wholesales customers.
  • The main point of contact for customer, liaise with sales representative and customers to provide effective, efficient service.
  • Deal with queries by phone and email regarding products, orders, deliveries and general information for both wholesale and non-wholesale customers.
  • Input orders onto Sage using various systems (systems are likely to change and develop over time)
  • Taking orders over the phone
  • Chasing up deliveries and ETA’s – liaising with Hauliers
  • Booking in deliveries with customers and carriers
  • Look into customer shortages/queries/complaints/claims and make product managers/customers aware of these.
  • Greet visitors, ensure they sign in and that they person they are visiting is made aware that they have arrived.
  • Keep a daily log of new enquires, where they have come from and who they have been passed to.
  • Work as part of the Sales Team to ensure high levels of customer service
  • Liaise with the warehouse to ensure orders are processed correctly
  • Filing paper work, keeping accurate and up to date filing records
  • Providing Sales Reps with the support they require to help with their Accounts. Adhere to customer requirements such as Labelling / reworking
  • Ensuring back orders are dealt with when stock arrives /allocating stock where necessary. Keeping customer order up to date.
  • General & ad hoc administration/office duties.

Key Requirements:

  • Ability to work as both part of a team and using own initiative
  • Outstanding telephone manner and customer service skills
  • Good working knowledge of Sage 200 & carrier systems
  • Problem solving
  • Good organisational skills and time management

Key Competencies:

  • Committed to delivering results and excellent customer service
  • Ability to work in a fast paced and ever evolving environment
  • Hands on approach

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