Sales Support Executive Sage Experience
Our client is seeking a Sales Support Executive to work as part of a busy and successful team. The ideal candidate will have previous experience of processing orders and have experience with Sage.
- To provide support to the Sales Team, to work as a key member of the Sales Support Team and to the main point of contact for wholesales customers.
- The main point of contact for customer, liaise with sales representative and customers to provide effective, efficient service.
- Deal with queries by phone and email regarding products, orders, deliveries and general information for both wholesale and non-wholesale customers.
- Input orders onto Sage using various systems (systems are likely to change and develop over time)
- Taking orders over the phone
- Chasing up deliveries and ETA’s – liaising with Hauliers
- Booking in deliveries with customers and carriers
- Look into customer shortages/queries/complaints/claims and make product managers/customers aware of these.
- Greet visitors, ensure they sign in and that they person they are visiting is made aware that they have arrived.
- Keep a daily log of new enquires, where they have come from and who they have been passed to.
- Work as part of the Sales Team to ensure high levels of customer service
- Liaise with the warehouse to ensure orders are processed correctly
- Filing paper work, keeping accurate and up to date filing records
- Providing Sales Reps with the support they require to help with their Accounts. Adhere to customer requirements such as Labelling / reworking
- Ensuring back orders are dealt with when stock arrives /allocating stock where necessary. Keeping customer order up to date.
- General & ad hoc administration/office duties.
- Ability to work as both part of a team and using own initiative
- Outstanding telephone manner and customer service skills
- Good working knowledge of Sage 200 & carrier systems
- Problem solving
- Good organisational skills and time management
- Committed to delivering results and excellent customer service
- Ability to work in a fast paced and ever evolving environment
- Hands on approach
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