Financial Inclusion Officer

Financial Inclusion Officer

Walton-on-Thames, KT12

Salary: Up to £28,000 per annum depending on experience + Excellent benefits including flexi-time, Private Medical Insurance, Childcare Vouchers, membership of the Social Housing Pension Scheme and a range of employee well-being initiatives.

Permanent, Full-time

Housingrecruit.com is advertising for a Financial Inclusion Officer on behalf of our client, a leading social housing provider based in Walton-on-Thames.

Would you like to work in a role that offers something different every day? A job where you can make a difference to people’s lives?

If you are looking for a rewarding new challenge, enjoy using your initiative to solve problems and take satisfaction in helping people, we’ve got the perfect job for you.

About the role

As Financial Inclusion Officer, you will be responsible for

• Offering tailored, balanced advice as well as practical help in areas such as assisting those out of work to gain employment, supporting digitally excluded customers to make the most of the internet, filling in forms and making benefit claims and working out a household budget
• Maintaining regular contact with customers and recognise their unique circumstances
• Working closely with the welfare benefits advisors, the Income, Tenancy Solutions and Neighbourhoods Teams to identify customers who are likely to be affected by government welfare reforms, focusing on sustaining tenancies, maximising income and bringing down rent arrears
• Setting up and developing partnerships with other agencies to help customers access a wide range of additional financial services to help them maintain their rent account and sustain their tenancies
• Monitoring the outcomes and impact of all financial-inclusion activity to report and follow up on any issues or concerns raised by our customers

About you

Our client is looking for someone who shares their passion and values - someone who is as committed to helping and supporting our customers as they are. You will

• Have first-rate customer-service skills, a positive outlook and the knack of engaging with people, possibly during difficult times
• Enjoy meeting new people every day and working as part of a team
• Be self-motivated, think on your feet and offer an innovative approach
• Be personable and able to communicate clearly both verbally and in writing
• Demonstrate competent IT and administration skills
• Be able to work flexibly when needed

Applicants must have a full driving licence and daily access to a car for work use. There will be a car allowance paid on a pro-rata basis.

This role is subject to a disclosure with the Disclosure and Barring Service.

Closing Date:  20^th August 2017

How to apply:

Please click the apply button to go to the recruiter’s website where you will be required to complete the application process.