Income Assistant

Income Assistant

Walton-on-Thames, KT12

Salary: Up to £20,000 per annum depending on experience + Excellent benefits

Permanent – Full-time

Housingrecruit.com is advertising for an Income Assistant on behalf of our client, a leading social housing provider based in Walton-on-Thames.

They are transforming their customer experience and have just reshaped their Income Team. This role is an exciting opportunity to make a difference and to champion and help support the delivery of rent arrears intervention and prevention work.  If you are looking for a rewarding new challenge, take satisfaction in helping people, want to work with a committed, passionate and supportive team who are determined to be the best they can – read on!

About the role

As an Income Assistant you will be responsible for:

• Resolving straightforward day to day Income related customer enquiries including rent, service charge & income recovery issues, whether this is by giving advice directly or signposting to other agencies and statutory bodies.
• Providing effective administrative support to the Income team by using your excellent administration skills.
• Supporting Income Officers by dealing with low-level arrears cases, former tenant arrears and managing department correspondence.
• Taking rent payments and administering direct debits.
• Managing and allocating incoming electronic and voice mail communications.
• Supporting the provision of key performance information electronically and manually in a timely manner, including financial and numeric tasks.
• Providing cover for the customer advice team, including taking telephone calls and reception duties.

About you

They are looking for someone who shares their passion and values - someone who is as committed to helping and supporting customers as they are. You will

• Have first-rate customer-service skills, a positive outlook and the knack of engaging with people, possibly during difficult times.
• Enjoy meeting new people every day and working as part of a team
• Be self-motivated and able to work on your own initiative
• Be personable and able to communicate clearly both verbally and in writing
• Demonstrate competent IT and administration skills
• Be able to work flexibly when needed

The organisation offers successful candidates a range of benefits including generous paid annual leave allowance, opportunities for future learning and development and membership of the Social Housing Pension Scheme.

This role is subject to a disclosure with the Disclosure and Barring Service.

Closing Date:  20^th August 2017

How to apply:

Please click the apply button to go to the recruiter’s website where you will be required to complete the application process.