Experienced Customer Care Consultant

Recruiter
Location
LS14 near Crossgates
Salary
Salary £15,000 - £17,000 dependant on experience
Posted
04 Aug 2017
Closes
01 Sep 2017
Ref
ECCC
Contract Type
Permanent

WHO ARE WE?

Comfizz  is a brand of Kavendor Ltd, delivering premium medical support wear, primarily to clients who have undergone bowel surgery for a stoma.

We are a small family business with a team of 8-10 lovely people, so everyone is a key player. We have a relaxed but hard working environment pushing to achieve our mission together to improve comfort, confidence & quality of life for our customers

WHAT WILL YOU DO?

You will primarily be required to speak to customers on the phone to follow up their orders, renew prescriptions, answer any queries, provide information on new products or special deals, overall providing the very best customer service. You will be required to track all calls and outcomes (as much for your own sense of achievement as for our records) training will be given on how to do this.

Most of our customers can have their support wear prescription renewed annually and your role will be to use the database to look them up to update and process their order.

You will also be required to follow up new purchase customers to make sure their order arrived, that everything fits, and they are happy with their purchase

WHO ARE WE LOOKING FOR?

We are looking for someone with great empathy and understanding towards our customers, most of whom have undergone major surgery. You need to be a good listener.

Someone who can communicate really well on the phone, & who enjoys talking as this role involves a lot of calling. 

In order to fulfil this role, you will need an excellent knowledge of the product range, but don’t worry, full training will be provided.

The ideal candidate would …

  • be a good fit with our current team
  • have a mature and sensitive approach to customers
  • have experience in a call centre role or direct customer contact and selling
  • be an excellent people person communicator
  • have a genuine desire to help others

 

 

WHAT WE CAN OFFER YOU

A job where you can make a positive difference to someone's life every day.

A role where you will feel you are a crucial team player

A comfortable office environment with quality equipment to do you work

A supportive environment to work within

Lots of small perks when we reach our goals

Apply for Experienced Customer Care Consultant

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.