Experienced Customer Care Consultant
WHO ARE WE?
Comfizz is a brand of Kavendor Ltd, delivering premium medical support wear, primarily to clients who have undergone bowel surgery for a stoma.
We are a small family business with a team of 8-10 lovely people, so everyone is a key player. We have a relaxed but hard working environment pushing to achieve our mission together to improve comfort, confidence & quality of life for our customers
WHAT WILL YOU DO?
You will primarily be required to speak to customers on the phone to follow up their orders, renew prescriptions, answer any queries, provide information on new products or special deals, overall providing the very best customer service. You will be required to track all calls and outcomes (as much for your own sense of achievement as for our records) training will be given on how to do this.
Most of our customers can have their support wear prescription renewed annually and your role will be to use the database to look them up to update and process their order.
You will also be required to follow up new purchase customers to make sure their order arrived, that everything fits, and they are happy with their purchase
WHO ARE WE LOOKING FOR?
We are looking for someone with great empathy and understanding towards our customers, most of whom have undergone major surgery. You need to be a good listener.
Someone who can communicate really well on the phone, & who enjoys talking as this role involves a lot of calling.
In order to fulfil this role, you will need an excellent knowledge of the product range, but don’t worry, full training will be provided.
The ideal candidate would …
- be a good fit with our current team
- have a mature and sensitive approach to customers
- have experience in a call centre role or direct customer contact and selling
- be an excellent people person communicator
- have a genuine desire to help others
WHAT WE CAN OFFER YOU
A job where you can make a positive difference to someone's life every day.
A role where you will feel you are a crucial team player
A comfortable office environment with quality equipment to do you work
A supportive environment to work within
Lots of small perks when we reach our goals
Apply for Experienced Customer Care Consultant
Already uploaded your CV? Sign in to apply instantly