Operations Administrator / External Drainage / Drainage / Building Trade Administration

Operations Administrator / External Drainage / Drainage / Building Trade Administration / Customer Service Administration / Utilities / Water Industry
Dorking Commutable from Redhill, Guildford, Epsom, Crawley, Woking, Croydon and Horsham
Salary £20,000 - £24,000 + benefits

Our client provide plumbing, heating and drainage services 24/7, 365 days a year. Their home emergency insurance products, along with one off chargeable repairs, are carried out by their team of qualified, dedicated engineers. They pride themselves on offering a reliable and professional service, with over 20,000 customers coming back to them year after year.

They are currently seeking an Operations Administrator to join their team in Dorking. Providing support to the External, Drainage and on occasion Operations departments, you will be responsible for the accurate capture of information and details of customers.  Further to this you will Process department specific quoted work, follow up on customer enquiries and liaise with 3rd party companies to schedule contracted work. This means you will schedule appointments, process quotes, complete outbound telephone progress calls and provide valuable support to their growing operation.

The Ideal candidate will hold strong customer service and correspondence skills, ideally holding an NVQ in customer service (qualification not essential), along with good administration / typing skills. You will be E-literate, with skills in Word/ Excel/outlook and hold GCSE grades A-C in Maths and English or equivalent qualifications. Experience in a similar role such as building trade administration / customer service aspects of building trade or working in the water industry would be an advantage.