Account Manager

The Account Manager will report into the Senior Commercial Manager.

Main Duties and Responsibilities:

As an Account Manager, you'll be responsible for the following:

• Take and understand briefs/directions from customers
• Establish requirements of brief/direction
• Challenge customer briefs to ensure best possible solution for customer
• Provide accurate and profitable estimations for projects
• Evaluate projects on ongoing basis in terms of delivery, quality, and profitability
• Effectively distribute Customer feedback.
• Identify risks to delivery and escalate to manager
• Comply with reporting procedures and ensure all practices and systems are followed under the ISO, FSC and PEFC Accreditation
• Assist, support and initiate in areas where you are non-revenue accountable, including brainstorms, team meetings and make a positive contribution to maintain the company's image and personality
• Ensure all client invoicing is produced accurately and in time of agreed and customer deadlines
• Ensure absolute accuracy of monthly budget summary
• Achieve monthly budget
• Ensure purchase orders are obtained for all projects in a timely manner
• Confirm all disputes in writing and inform manager
• Ensure the provision of internal Account Management are of a quality consistent with their standards
• Develop and maintain a professional relationship with customers and ensure external Account Management are regularly informed of status progress and issues

Product Knowledge

Demonstrate a competent understanding of their services, including:

• Litho Print
• Digital Print
• Web to Print
• Storage and Fulfilment

Skills & Educational Requirements:

• You will have sufficient training, experience, knowledge and other qualities to act as their competent person
• You will need to have networking skills to coordinate with other staff, clients and suppliers.
• Computer literate, with a working knowledge of Microsoft Office applications
• A valid UK driving licence is essential
• Self-motivated
• Excellent oral and written communication.
• Man management
• Clear and strategic thinker
• Excellent personal presentation skills
• Managing numeric information
• Being thorough and professional with attention to the detail
• Meeting deadlines and multitasking