IT Helpdesk Engineer

World renowned thought leaders and specialists in the provision of document management solutions and other support services to the global pharmaceutical market, are expanding rapidly. Due to the company's growth they are currently on the lookout for a detail oriented, analytical and enthusiastic IT Helpdesk Engineer to join the team.

The opportunity:
This is a great opportunity to join the IT Infrastructure team in a progressive technology focused business. The company is actively seeking a bright individual who can deliver excellent customer service and resolve day to day IT issues in a timely manner to approximately 300 users across multiple locations and countries.

The role:
The main purpose of the job is to be responsible for the day to day operational IT issues which will include responding to telephone calls and helpdesk tickets from users looking for technical help with computer/software problems.

In brief the duties include:

- Operating help desk for internal and external customers by correctly categorising and prioritising issues.
- Providing technical support across the organisation relating to IT infrastructure issues.
- Assisting when required in delivering IT infrastructure strategy tasks/projects.
- Assisting when required in the build and deployment of new workstations, servers and software applications.
- Assisting when required in the day to day admin tasks such as adding/amending users, validating backups, performing OS updates, checking anti-virus activities.
- Assisting when required with execution and testing of the IT business continuity plan.

Requirements:
- Have a proven track record working in an IT environment together with knowledge of Microsoft solutions.
- Have experience of supporting "in-house" developed tools/applications.
- Have excellent knowledge of Windows operating system (Windows 7 & 10, Windows server 2008/2012) and Office products (Including Office 365).
- Administration experience of Active Directory, Group Policy Management, Exchange (2010 & 2013) and WSUS.
- Knowledge of SQL and be proficient in executing queries to build datasets.
- Have excellent written and verbal communication skills essential.

If you'd like to become a part of this growing and successful business, then they would love to hear from you.