Senior Service Advisor (Dealership)
- Recruiter
- Anonymous
- Location
- Oxford
- Salary
- Competitive
- Posted
- 02 Aug 2017
- Closes
- 30 Aug 2017
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
SENIOR SERVICE TEAM LEADER (Dealership)
Basic Salary GBP26,000 with FANTASTIC OTE up to GBP34,000pa
Location: OXFORD
We are looking for an experienced SENIOR SERVICE TEAM LEADER who understands the demands of a Franchise / Dealer and the ability to meet the demanding standards that this position brings. Working as a SENIOR SERVICE TEAM LEADER, you will be responsible for managing and overseeing Service Advisors, delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner.
Up Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to upsell and have a consultative approach to selling. To maximise service department profitability ensuring customer awareness of all available workshop services. To ensure the highest level of customer care and satisfaction at all times.
Key Tasks
??Managing and overseeing Vehicle Technicians and Service Advisors, and ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers' standards required for warranty.
??Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
??Ensuring all work has been carried out as detailed and charged for.
??Keeping customers updated of any changes to agree completion times and additional work required.
??Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
??Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
??Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
??Selling additional products, services and repair work in a professional manner and within set targets.
??Identifying any areas of lost sales and revenues and bringing them to your line manager's attention.
Key Performance Indicators
??You must possess strong leadership skills and have the ability to take control and make things happen!
??Must have self-motivated, have ambition and be able to hold your own!
??Making sure processes are followed and adhered to!
??Customer Satisfaction Index
??The ability to up sell additional work and service plans
??Great organisation and ability to communicate well
YOU MUST POSSESS LEADERSHIP SKILLS AND HAVE THE ABILITY TO TAKE CONTROL AND MAKE THINGS HAPPEN!
To apply please call or send your CV to Mandy Grant - - Tel: (Apply online only) (Mobile Friendly) Mobile - (Apply online only)
Basic Salary GBP26,000 with FANTASTIC OTE up to GBP34,000pa
Location: OXFORD
We are looking for an experienced SENIOR SERVICE TEAM LEADER who understands the demands of a Franchise / Dealer and the ability to meet the demanding standards that this position brings. Working as a SENIOR SERVICE TEAM LEADER, you will be responsible for managing and overseeing Service Advisors, delivering an outstanding customer experience ensuring that all work carried out is communicated in a clear and precise manner.
Up Selling additional products, services and repair work is essential to maintain profitability and meet targets set. You must have the ability to upsell and have a consultative approach to selling. To maximise service department profitability ensuring customer awareness of all available workshop services. To ensure the highest level of customer care and satisfaction at all times.
Key Tasks
??Managing and overseeing Vehicle Technicians and Service Advisors, and ensuring all job cards are raised accurately, detailing the work needed and ensuring that they have met the manufacturers' standards required for warranty.
??Ensuring all customers have sufficient credit to enable all work advised to be carried out and authorities for work to be carried out are gained, where applicable.
??Ensuring all work has been carried out as detailed and charged for.
??Keeping customers updated of any changes to agree completion times and additional work required.
??Ensuring a consistent level of excellent customer service in line with company and manufacturer standards.
??Providing customers with accurate estimates and invoices, whilst fully explaining the work carried out by the service department.
??Ensuring that the service reception is staffed at all times to be able to greet customers at any time during business opening hours.
??Selling additional products, services and repair work in a professional manner and within set targets.
??Identifying any areas of lost sales and revenues and bringing them to your line manager's attention.
Key Performance Indicators
??You must possess strong leadership skills and have the ability to take control and make things happen!
??Must have self-motivated, have ambition and be able to hold your own!
??Making sure processes are followed and adhered to!
??Customer Satisfaction Index
??The ability to up sell additional work and service plans
??Great organisation and ability to communicate well
YOU MUST POSSESS LEADERSHIP SKILLS AND HAVE THE ABILITY TO TAKE CONTROL AND MAKE THINGS HAPPEN!
To apply please call or send your CV to Mandy Grant - - Tel: (Apply online only) (Mobile Friendly) Mobile - (Apply online only)