IT Support - 1st Line
- Recruiter
- Networx Recruitment
- Location
- Liverpool, Merseyside
- Salary
- £Competitive Salary & benefits package
- Posted
- 01 Aug 2017
- Closes
- 22 Aug 2017
- Ref
- NTXTN217445
- Sectors
- Banking & Financial Services, IT
- Contract Type
- Permanent
- Hours
- Full Time
IT Support - 1st Line
Liverpool
£Competitive Salary & benefits package
Our client, a leading provider of financial education, guidance and advice in the workplace, currently has an exciting opportunity for an individual to join them as IT Support.
Within this role you will provide IT and telephony support to all group employees based in the Liverpool and Bristol offices, including their home based users. This includes Windows Desktop Operating System support, printers, scanners, hardware troubleshooting and android and iPhone support.
You will be responsible for the provision of support to users from the installation and configuration of computer systems, diagnosing hardware/software faults and solving technical and application faults either over the phone or in person as well as general deployment and relocation of users’ equipment. You will also manage support requests alongside a 3rd party IT provider and will undertake network administration such as password resets and will assist with the creation of IT documentation.
They are looking for someone with a CompTIA A+ and a CompTIA Network+ qualification and previous experience in a similar IT support role, with a willingness to learn and develop their knowledge further - which will be fully supported by the Company.
You will have a good understanding of LAN and WAN technologies, desktop/laptop technologies and basic network troubleshooting tools. Knowledge of Windows 7 and Microsoft Office 2010 is also important with experience of Windows Server 2008 and 2012, Office 365 and an awareness of virtualisation technologies being advantageous however not essential.
You must have a responsible attitude towards IT security and data protection combined with a logical approach to support resolution and an ability to use your own initiative and work with limited guidance to resolve support requests. Effective communication skills are crucial in order to quickly build rapport with users and third party suppliers as well as good organisational skills and a strong work ethic.