Property Manager - Customer Service Advisor

A great opportunity to act as a Property Manager in a Customer Service Advisor capacity

Job Description and Personal Specification

One of the largest Estate Agency and Financial Services Group ith over branches across England, Scotland and Wales, and multi award winners, including Employer of the Year* are looking for an enthusiastic team player to join the team as a Property Manager within the established Property Management team in Manchester.

The successful applicant will be an integral part of the highly-motivated team who thrive on teamwork within this busy and successful office.

The successful applicant will also display the drive to achieve our property management objectives and targets and be excited by our company purpose, vision and values.

We require an individual who is professional, methodical, organised, great problem solver and will relish the opportunity to pick up the phone and speak to our customers.

The role of a Property Manager involves the direct management of a portfolio of landlords properties and includes building customer relationships, assisting and arranging maintenance quotations and works, arranging gas and electrical safety records, discussing rental arrears and negotiating the return of tenants deposits.

This role will also involve carrying out property visits, new inventories and check-outs therefore a full driving license is essential. Previous experience of working in a property industry would be an advantage but not essential, however experience of a busy, customer focussed environment is essential.

What to expect from your role: * Working together with the team to provide an exceptional customer journey * Communicating by phone and email with landlords and tenants and internal departments * Managing existing clients properties in line with tenancy agreement terms and current legislation * Co-ordinating with other departments to deliver an exemplary customer service * Excellent problem solving and administrative skills * Positive can do attitude with the customer at the heart of every day If you are a self starter, who is confident, articulate and quick-thinking with the above qualities and skills, and are excited by our company purpose, vision and values then please apply to join our team!

Our purpose: We bring people and property together: "Whatever you need, we have the expertise and the network to help. Property can be complex so thats why were here - to help you realise your goals, and turn your dreams into a reality".

Our Vision: We want our people, customers and investors to be proud of us. By 2020 we will be: -The most recommended company in the property sector -Recognised as one of the best places to work in the UK -Transforming the reputation of our industry -Celebrated for excellent sustainable financial performance

Our Values:

Personal: We are a people business. We treat everyone with respect. We care about our customers and about each other. We work hard as a team and have fun when we can.

Responsible: We always try to do the right thing. We listen and we take time to understand. We always tell the truth, even if its bad news. We take responsibility for our actions. When things go well, we celebrate our success. When we get it wrong, we say so and learn from our mistakes.

Straightforward: We keep it simple. We deal with complicated things so our customers dont have to.

Passionate: We love working with property. We work hard, because what we do really matters.

If this is for you apply now