Automotive Warranty Advisor

Warranty Advisor

Swindon

Permanent

The Warranty Advisor is responsible for assisting, administering, authorising, managing and processing Warranty claims for all work undertaken by the authorised Dealer network.

Responsibilities:

• To assist in the process of warranty claims/approvals/authorisation requests, reject incorrect/invalid claims & approvals, authorise repair work as per the agreed criteria via the SSD platform in a timely manner
• Provide information/data/reports in relation to warranty claims/repairs when requested
• To provide a point of contact with the claims adjudication team and the Dealer Network
• Provide technical advice and solutions to defects/repair/procedural queries raised by the Dealer Network and all relevant areas of the business having due regard to the costs incurred
• Ensure vehicle repair costs comply with the manufacturer labour codes and times, and that the parts used are correct for the repair undertaken
• To achieve all stated department KPI's and maintain focus on all company financial objectives
• To monitor and record any non-conformance of the quality systems and implement and record the required corrective and preventative action within your area of responsibility
• To ensure compliance and show commitment to all laid down procedures and company directive
• To provide information, maintain records and carry out all duties in an accurate, efficient and timely manner
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

Person Specification:

• Technical/professional knowledge and skills
• Served technical apprenticeship and/or engineering qualification preferred
• Full driving licence
• Proficient computer keyboard skills
• Previous experience in the commercial vehicle industry
• Communication skills internal and external
• Customer focus internal and external
• Attention to detail
• Ability to prioritise a diverse workload

To be considered for the role you must have technical knowledge within the Automotive industry