Team Leader
Our prestigious client is well established and has seen substantial growth during recent years. Due to their continued success, we are looking to recruit a Contact Centre Team Leader on their behalf.
Providing support, leadership and development to teams and individuals within a contact centre environment the successful candidates must demonstrate.
*Previous supervisory / management experience.
*Experience of working in a contact / call centre environment preferred.
*Hands on approach supporting team members.
*Ability to deal effectively with requests, answering queries, taking responsibility for processing each enquiry though to a satisfactory conclusion.
*Liaise with other members of the team where complex issues may require their assistance.
*Ability to maintain accurate, up to date and appropriate records.
*Delivery of an effective, high level service to all customers, through their team.
*Ability to handle a range of different situations and react accordingly.
*Desire to work to and exceed targets.
This position would suit an ambitious senior contact centre advisor or a seconded team leader who is looking to take their next steps in their contact centre career.
This is an excellent opportunity to join an established and successful company that can offer stability and who offer excellent training and resources to their employees.
Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals
Providing support, leadership and development to teams and individuals within a contact centre environment the successful candidates must demonstrate.
*Previous supervisory / management experience.
*Experience of working in a contact / call centre environment preferred.
*Hands on approach supporting team members.
*Ability to deal effectively with requests, answering queries, taking responsibility for processing each enquiry though to a satisfactory conclusion.
*Liaise with other members of the team where complex issues may require their assistance.
*Ability to maintain accurate, up to date and appropriate records.
*Delivery of an effective, high level service to all customers, through their team.
*Ability to handle a range of different situations and react accordingly.
*Desire to work to and exceed targets.
This position would suit an ambitious senior contact centre advisor or a seconded team leader who is looking to take their next steps in their contact centre career.
This is an excellent opportunity to join an established and successful company that can offer stability and who offer excellent training and resources to their employees.
Artis Customer Contact is a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals