Resource Planning Analyst - Contact Centre
- Recruiter
- Anonymous
- Location
- Leeds
- Salary
- 25000.00 - 30000.00 GBP Annual
- Posted
- 28 Jul 2017
- Closes
- 25 Aug 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Resource Planning Analyst - Contact Centre
Leeds
GBP25-30K
Our client is looking for a resource planning analyst for their contact centre in Leeds
Main Purpose
Responsible for meeting agreed resource plans at interval level that enable service delivery across the contact centres including external partners.
Key Areas
Creation and delivery of effective and innovative scheduling techniques that are consistent with industry standards and deliver cost effective and customer supportive operations.
Be a confident effective communicator at all levels within the business including external stakeholders.
Demonstrate strong capability within day to day decision making whilst being passionate for change and delivery within the business.
To develop and maintain excellent relationships with the operation and outsource partners to ensure that plans are delivered.
Own and deliver deviation reporting of activities across the contact centres.
Analyse data sets to produce effective schedules that deliver the resource plan.
Support the Resource Planning Manager in day to day and project activity.
Work collaboratively with planning colleagues.
Required to operate flexibly to meet business requirements.
Deputise for the Resource Planning Manager.
Impact with the Organisation
Directly impacts the customer experience and resource delivery within the contact centres and external partners on an hourly/daily basis.
Role holder will need to influence the Planning Managers, CSLs and Team Leaders in terms of resource planning and performance related discussions
Essential
You must have previous experience in a similar role.
Good understanding of the contact centre operation.
A good understanding of planning cycle processes.
Please apply now and a Consultant at CMR will be in touch
Leeds
GBP25-30K
Our client is looking for a resource planning analyst for their contact centre in Leeds
Main Purpose
Responsible for meeting agreed resource plans at interval level that enable service delivery across the contact centres including external partners.
Key Areas
Creation and delivery of effective and innovative scheduling techniques that are consistent with industry standards and deliver cost effective and customer supportive operations.
Be a confident effective communicator at all levels within the business including external stakeholders.
Demonstrate strong capability within day to day decision making whilst being passionate for change and delivery within the business.
To develop and maintain excellent relationships with the operation and outsource partners to ensure that plans are delivered.
Own and deliver deviation reporting of activities across the contact centres.
Analyse data sets to produce effective schedules that deliver the resource plan.
Support the Resource Planning Manager in day to day and project activity.
Work collaboratively with planning colleagues.
Required to operate flexibly to meet business requirements.
Deputise for the Resource Planning Manager.
Impact with the Organisation
Directly impacts the customer experience and resource delivery within the contact centres and external partners on an hourly/daily basis.
Role holder will need to influence the Planning Managers, CSLs and Team Leaders in terms of resource planning and performance related discussions
Essential
You must have previous experience in a similar role.
Good understanding of the contact centre operation.
A good understanding of planning cycle processes.
Please apply now and a Consultant at CMR will be in touch