Customer Helpdesk Team Member

6 days left

Negotiable Dependent on Experience
28 Jul 2017
25 Aug 2017
Simplified Recruitment
Contract Type
Full Time

Looking for a job where you can really make a difference? Want to join a company that is really going places? Our client is growing quickly and want outgoing and sociable individuals to join their Customer Helpdesk Team - No Experience Required.

Due to continued expansion, one of the UK's fastest growing e commerce retailers is looking to recruit Customer Helpdesk Team Members to join their award-winning organisation.

The business, based in Knaresborough, runs numerous retail websites and offers a genuinely exciting opportunity to become an important part of a rapidly growing and ambitious company with lots of potential for career progression.

Being a customer helpdesk team member, you will be directly responsible for maintaining and enhancing their unrivalled reputation for best-in-class customer service. A sociable and outgoing person, you will act as the first point of contact for their customers and will require excellent communication skills. You will be dealing with a variety of enquiries so you need to be adaptable and flexible in your approach, maintaining a polite and professional manner at all times. You will receive full training and become versed with their in-house systems, developing an excellent technical understanding of their products. Able to work as part of a professional team that takes pride in exceeding customers expectations, there will be times when you need to be able to work under your own supervision and liaise with other departments. Previous experience is an advantage but not essential as full training will be provided.

Key Attributes:

• Hard working, driven and keen to learn.
• Efficient and organised in your approach.
• Customer oriented thinking.
• Excellent communication skills.
• Sociable, confident with a polite and professional manner, especially on the telephone.
• Adaptable and capable of handling a diverse workload whilst working within a team environment.

Excellent salary, bonus, pension scheme, numerous company perks and 23 days holiday (+ all bank holidays) await the successful candidate.

Please apply online for this Customer Helpdesk Team Members role with your CV and cover letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.