Part Time Advisor-ASAP Start
- Recruiter
- Anonymous
- Location
- Bristol
- Salary
- 7.69 - 8.87 GBP Hourly
- Posted
- 28 Jul 2017
- Closes
- 25 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
The RAC are looking for YOU to join an elite team of Renewals & Retentions Advisors
If you are looking for a role within customer services then this is a fantastic opportunity to work for a market leader in the automotive industry. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities.
Whilst this role is initially a temporary 12 week position there are very real opportunities to become permanent, depending on performance and attendance.
Who are the RAC
The RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.
With approximately 4,000 dedicated staff, the RAC operates from three UK operations and offers vehicle and breakdown services through a nationwide, branded patrol force, focusing primarily on vehicle repairs and recovery. In 2014, the RAC's patrol force of approximately 1,500 patrols attended to 2.3 million rescue break-downs.
The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for vehicle drivers and road users.
More about the Role
It will be your job to take inbound calls and make outbound calls to renew existing memberships whilst exploring opportunities to sell additional products and generate leads.
*
Effectively engage with members who are thinking of leaving us, reviewing their needs and reasons for leaving, positively promoting our differences versus competitors and where appropriate discuss suitable alternatives e.g. downgrading/changing payment frequency. If then required utilise appropriate save a sale tools /discount offers to ensure we retain the member
*
Achievement of set sales per hour and revenue targets, delivered through effective open questioning, matching needs, discussing relevant features and benefits, objection handling and actively closing the sale. This must be achieved by promoting the value of our products and not exceeding set discount/save a sale thresholds
Skills/Knowledge/Experience:
*
Previous experience in a sales focused role beneficial but not essential
*
Customer focused
*
Excellent listening and communication skills
*
Self motivated and a self starter
*
Target driven, results focused and attention to detail
*
Resilient and determined
*
Passionate about RAC, our products & Brand
*
Dynamic, flexible and adaptable to change
*
Excellent interpersonal skills
*
PC literate, good numerical and literacy skills
If you are a:
*
Good listener
*
Great communicator
*
Willing to learn and progress
*
Flexible with the hours of work
*
Available to start ASAP
...then apply now! Full training is provided however customer service/sales skills are essential.
Hours:
You must be available to work between the below hours:
4pm - 8pm Monday to Friday
9am - 5pm Saturday and Sunday
You will be required to work 3 in 4 weekends
You may also be required to work some Bank Holidays during the year.
This is a full time role working 25 hours per week on a rostering pattern.
Additionally; there will be 3 weeks of training which will take place Monday - Friday 9am - 5pm. (Part time applicants need to flexible for full time training )
Pay:
GBP7.69 for the first 12 weeks and GBP8.87 there after.
After a successful 12 weeks with Interaction Recruitment there will be the opportunity to move to a fixed term contract with the RAC.
If this sounds like the company and role that you have been waiting for then please APPLY NOW!
Thank you for your consideration and good luck with your application
If you are looking for a role within customer services then this is a fantastic opportunity to work for a market leader in the automotive industry. There are lots of opportunities to progress and enhance your skills and career with excellent training and development opportunities.
Whilst this role is initially a temporary 12 week position there are very real opportunities to become permanent, depending on performance and attendance.
Who are the RAC
The RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.
With approximately 4,000 dedicated staff, the RAC operates from three UK operations and offers vehicle and breakdown services through a nationwide, branded patrol force, focusing primarily on vehicle repairs and recovery. In 2014, the RAC's patrol force of approximately 1,500 patrols attended to 2.3 million rescue break-downs.
The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for vehicle drivers and road users.
More about the Role
It will be your job to take inbound calls and make outbound calls to renew existing memberships whilst exploring opportunities to sell additional products and generate leads.
*
Effectively engage with members who are thinking of leaving us, reviewing their needs and reasons for leaving, positively promoting our differences versus competitors and where appropriate discuss suitable alternatives e.g. downgrading/changing payment frequency. If then required utilise appropriate save a sale tools /discount offers to ensure we retain the member
*
Achievement of set sales per hour and revenue targets, delivered through effective open questioning, matching needs, discussing relevant features and benefits, objection handling and actively closing the sale. This must be achieved by promoting the value of our products and not exceeding set discount/save a sale thresholds
Skills/Knowledge/Experience:
*
Previous experience in a sales focused role beneficial but not essential
*
Customer focused
*
Excellent listening and communication skills
*
Self motivated and a self starter
*
Target driven, results focused and attention to detail
*
Resilient and determined
*
Passionate about RAC, our products & Brand
*
Dynamic, flexible and adaptable to change
*
Excellent interpersonal skills
*
PC literate, good numerical and literacy skills
If you are a:
*
Good listener
*
Great communicator
*
Willing to learn and progress
*
Flexible with the hours of work
*
Available to start ASAP
...then apply now! Full training is provided however customer service/sales skills are essential.
Hours:
You must be available to work between the below hours:
4pm - 8pm Monday to Friday
9am - 5pm Saturday and Sunday
You will be required to work 3 in 4 weekends
You may also be required to work some Bank Holidays during the year.
This is a full time role working 25 hours per week on a rostering pattern.
Additionally; there will be 3 weeks of training which will take place Monday - Friday 9am - 5pm. (Part time applicants need to flexible for full time training )
Pay:
GBP7.69 for the first 12 weeks and GBP8.87 there after.
After a successful 12 weeks with Interaction Recruitment there will be the opportunity to move to a fixed term contract with the RAC.
If this sounds like the company and role that you have been waiting for then please APPLY NOW!
Thank you for your consideration and good luck with your application