Customer Process Controller
- Recruiter
- Exordium Recruitment
- Location
- Bristol
- Salary
- 17000.00 GBP Annual
- Posted
- 28 Jul 2017
- Closes
- 25 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
To ensure the administration of policies are processed in a timely and accurate manner, ensuring at all times that the relevant productivity and quality standards are met. To update relevant company records and ensure that regulatory and business standards, for both documentation and verbal responses, are met.
Responsibilities
- Administration of policies (including data input/manipulation, scheme account and quote production, invoicing, claims assessment, changes to benefit basis & medical underwriting administration).
- Interaction with customers (largely appointed advisors [IFA's]) via telephone and email, ensuring that excellent communication is always provided
- As a member of the team, participate in the continuous review and improvement of the department's processes and procedures to ensure the provision of timely, accurate and efficient levels of service.
- Maintain a broad knowledge of Group Insurance products and processes.
- Investigate and resolve complaints and queries, in line with the Company & Regulator complaints procedures, ensuring that the customer's needs are met at all times.
Skills
- A minimum of 5 GCSE's or equivalent (with Grade C or above in Maths and English)
- Good MS Office systems skills (Outlook, Word, Excel)
- Experience with data manipulation in Excel
- Experience of working within an administrative role (Financial Services, Insurance is preferred).
- Proven ability to work to deadlines and under pressure
- Ability to demonstrate going the 'extra mile'
Desirable
- Financial Service's qualifications
- Customer Services background