Wealth Management PA
- Recruiter
- Frankly Recruitment
- Location
- Bath
- Salary
- 25000.00 GBP Annual
- Posted
- 28 Jul 2017
- Closes
- 25 Aug 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Wealth Management PA
Our client is seeking a technical PA to support IFA/ Paraplanners at their office in Bath. You must come from a Financial Services background with knowledge and experience of client contact, investment platforms, providing portfolio valuations to clients, dealing with new business submissions when clients want to invest or disinvest from their portfolios and you must be familiar working with benefits providers and wealth management platforms.
Key Responsibilities & Main Tasks:
Customer Service
- Engage with customers and build strong, professional, lasting relationships.
- Handle all incoming calls/emails in a professional and efficient manner.
- Manage all customer queries efficiently with only those requiring advice being passed to the Financial Planner.
- Record annual review dates on the back office system and monitor regularly.
- Plan, book and prepare for all annual review meetings ensuring none are missed.
- Work with the Financial Planner to ensure that all customers are receiving the service they are paying for.
Purpose of Role: To deliver comprehensive support to Financial Planner(s) whilst delivering excellent service to customers and colleagues
Your Financial Planner and Colleagues
- Build strong, professional, lasting relationships with the Financial Planner and your colleagues.
- Agree personal responsibilities with the Financial Planner at outset reaching mutual agreement on how you will work together.
- Manage the Financial Planners diary and ensure that all meetings (initial and annual review) are booked in good time with the customer and ensure they are provided with all of the required information/paperwork (including valuations) prior to each meeting.
- Prevent the Financial Planner from getting involved in tasks that do not require their input, leaving them to focus on meeting their customers' needs and generating income for the business.
- Adopt a collaborative and can do approach when dealing with all colleagues across the business.
Wealth Management Administration
- Prepare letters of authority and collate information in line with Financial Planner's requirements.
- Prepare basic Financial Planning Reports using templated letters.
- Process all new business ensuring all transactions are tracked through to accurate and timely completion.
- Collate and pre-populate New Business / Servicing forms and application packs.
- Create and update client platform account records.
- Ensure appropriate Money Laundering checks are carried out.
- Issue progress reports to customers at two week intervals when dealing with lengthy transactions.
- Produce and issue client fee invoices.
- Proactively review investment portfolios and platform accounts on a regular basis ensuring that all are in order and any necessary work is carried out e.g. topping up of cash accounts.
Service Standards and Process
- Ensure that all tasks are completed within agreed service standards and every effort is made to exceed these wherever possible.
- Follow processes and understand how they impact on the quality of service provided to our customers.
- Do your very best to continually assess each service standard and process. Discuss and agree improvements with your line manager.
Compliance
- Treat all data with complete confidentiality and take reasonable steps to protect this at all times.
- Treat our customers fairly at all times, referring to your Line Manager or the Head of Compliance for guidance if necessary.
- Act in accordance with Compliance procedures and FCA Regulations at all times to ensure regulatory requirements and company policies are not breached.
Skills & Qualifications:
- Strong interpersonal, communication and customer service skills
- Excellent diary management, planning and organisational skills
- Excellent accuracy and attention to detail
- Proven ability to work on own initiative
- Excellent telephone manner
- Proven high level of customer service.
- FPC 1 and 2 or equivalent CF qualifications obtained
- Good working knowledge of Microsoft office systems