Customer Service Advisor

Expiring today

Location
Crewe, Cheshire, England
Salary
£15000 - £16500 per annum
Posted
27 Jul 2017
Closes
24 Aug 2017
Ref
00071461
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
This company is one of the UK's leading independent employee benefits and engagement companies offering a professional and innovative solution for clients of all sizes and across all sectors.

Due to their continued growth, they are looking for an enthusiastic Customer Service Advisor to act as a liaison, provide product/service information and resolve emerging queries from their customer accounts.

The ideal candidate will have the following attributes:-
- Proven effective & professional customer service skills
- Ability to work with and support others effectively in a team
- Good personal organisation, administrative and time management skills
- Confident IT skills with a practical understanding of E-mail, CRM Software, Word and Excel
- Good attention to detail
- Good written and verbal communication and active listening skills
- Commitment to their core values

Job role & Key responsibilities
- Ensure excellent customer experience by providing a professional and effective service. This will include dealing with queries from clients, service users, suppliers and internal colleagues on the telephone, by email or in person.
- Ability to manage large amounts of both incoming and outbound calls
- Prioritising and organising workload to ensure exceptional customer service standards are delivered at all times.
- Building sustainable relationships and trust with customer accounts through open and interactive communications
- Take personal ownership to meet personal and customer service team KPI's, revenue targets and call handling quotas
- Accurately input and retrieve data on the relevant electronic system, in a timely manner and in line with the standard operating procedures
- Maintain confidentiality and compliance with data protection and information security policies at all times.
- Follow all company communication standards, procedures, guidelines and policies at all times
- Use the Customer Record Management system to record, retrieve, cleanse and collate information as required
- Assist with the lifecycle of employer benefit schemes including set up, ongoing administrative duties
- Handle customer complaints, providing appropriate solutions and alternatives within the agreed time limits taking personal responsibility for resolution.
- Go the extra mile to engage clients, service users, partners, suppliers and internal colleagues

Run by a team of employee benefits and communications specialists, this company has a wealth of experience in providing a range of technical solutions to over 8,000 clients.

This company are not just another 'benefits' company or a traditional 'flex' provider. They pride themselves in offering a service that they believe is completely different.

Their Core Values
- Always provide outstanding Customer Service
- Take Personal Responsibility in everything we do
- Strive for Continuous Improvement in everything we do
- Passionate about Excellent Communications

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