Neighbourhood Housing Team Leader
3 days left
- Full Time
This is a great opportunity to work in a modern, green and award winning office environment with an innovative and progressive housing association leadership team.
Two Rivers Housing is a progressive and forward-thinking housing association committed to creating great homes and supporting communities. With our strongly held values of customer focus and continuous improvement, we want our customers to be excited by the service we provide and inspired by the homes and communities we improve and create. We are particularly proud to have earned 23rd place in the Sunday Times ‘Top 100 Best Not for Profit Organisations to Work For’ and we have held the Investors in People ‘Gold’ accreditation for several years now.
We are looking for someone with demonstrable experience in a tenancy / housing environment to lead our Neighbourhood Housing team ensuring the current high levels of customer satisfaction are maintained or exceeded. The successful candidate will have line management / supervisory experience and must be able to prioritise and manage work loads, in order to successfully coordinate the work of the Neighbourhood Housing Team. As well as motivating and developing the team you will also be expected to assist the Head of Housing in the development of the service, processes and procedures, particularly in relation to the company’s technology channel shift objective.
You will be required to work effectively both with partner organisations and multidisciplinary teams to ensure our customers’ needs are met. Excellent written and verbal communication skills are therefore essential, as well as knowledge of Housing legislation / regulations. All candidates will need a Housing / Tenancy Management NVQ Level 3 or equivalent and ideally be an existing a member of the Chartered Institute of Housing.
It’s essential that the successful candidate holds a current driving licence.
Location: Newent, Gloucestershire
Salary: Circa £34,000 per Annum
Benefits: Excellent including health cashback scheme
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 13/08/2017
Interview Date: 22/08/17
Please click "Apply" to visit our website where you will find a complete job description and required competencies.