Broadcast Support Technician x 2, BBC Scotland

Job Introduction
BBC Scotland offers an unrivalled reputation for production and programme making in Scotland providing local and network programmes across all platforms (TV, Radio and Online). BBC Scotland employs approximately 1200 staff across 15 locations. This role sits within the Technology Operations team that supports our colleagues across Scotland to enable programme makers to fulfil their creative ambitions, through the use of technology and first class production and broadcast facilities.

Role Responsibility
The role will form part of a first line support function for Production and Broadcasting faults at BBC Scotland, providing the key link between operational business requirements and Engineers.

You will work as part of a team to record and manage incidents, provide workflow co-ordination and stakeholder communication for Production & Broadcast systems used at BBC Scotland.

A Broadcast Support Technician will understand and will use defined best practice support processes to either resolve issues encountered using skills and experience, or escalate as per defined procedures.

The Ideal Candidate
The ideal candidate should have a high degree of computer literacy, and experience in an operational, support or customer facing role, preferably in supporting live services.

A confident communicator with excellent interpersonal skills, you will be able to demonstrate that you have the ability to work autonomously, handling most queries and problems without needing to check with colleagues

An understanding of PCs, IT systems and Production & Broadcast technologies would be an advantage.

Package Description
Grade: 4D

Continuing Contract

Based Glasgow

About the Company
The BBC is currently implementing a Career Path Framework which will result in employees being aligned to generic job titles and job descriptions. Consequently, successful applicants may be realigned to a slightly different job title shortly after joining the BBC.

We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are very important to us. Please make sure you've read about our values and behaviours in the document attached below. You'll be asked questions relating to them as part of your application for this role.

The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

Salary: . Date posted: 26/07/2017