Helpdesk Manager

Helpdesk Manager
Leatherhead, Surrey 
£28,000 - £31,000 DOE Plus Benefits including Bonus, Pension, Perkbox Membership 

Our client is an award-winning IT support and consultancy company that’s committed to utilising the latest technologies to benefit their customers. 

They are now looking for a Helpdesk Manager to join their friendly team and ensure that customers receive a world-class technical support service. 

As the Helpdesk Manager, you will: 

- Lead an IT Team of three 
- Supervise the helpdesk ticketing system and support mailbox 
- Assign tickets to your team 
- Ensure that tickets are being dealt with in a timely and efficient manner 
- Respond to clients’ queries 
- Ensure that clients are kept updated on the progress of their issues 
- Identify ways to streamline and increase the effectiveness of the helpdesk service 
- Act as the primary point of contact for clients in emergencies 

Interested? If so, you will need: 

- At least three years’ experience with a managed service provider
- A Microsoft, Apple or CompTIA certification
- Exceptional communication skills 
- A strong client focus 
- The ability to motivate and inspire others 

Ideally, you will also be ITIL qualified, but this is by no means essential. 

Our client would be interested in a further conversation with you if you have experience as a Helpdesk Supervisor, Helpdesk Team Leader, IT Support Engineer, Technical Support Engineer, Service Desk Engineer or IT Team Leader. 

What are the benefits? 

- Develop your career with an award-winning and forward-thinking company 
- Full induction 
- A customer-focused and innovative culture 
- Great training opportunities, including a learning roadmap 
- A primarily office-based role with occasional client visits

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

To apply for the role of Helpdesk Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 8am - 5pm, Monday - Friday