Database Service Engineer (Test, Support, ITIL) - Senior
- Recruiter
- HM Revenue and Customs
- Location
- Worthing
- Salary
- Highly Competitive
- Posted
- 26 Jul 2017
- Closes
- 28 Jul 2017
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Database Service Engineer (Test, Support, ITIL) - Senior
Salary:Highly Competitive
Location:Worthing
With 60000+ staff and 50m customers, HMRC is one of the biggest organisations in the UK, running the largest digital operation in Government and one of the biggest IT estates in Europe. We have six modern, state-of-the-art digital delivery centres where multiple cross functional agile teams thrive in one of the most dynamic and innovative environments in the UK. We are expanding our VOA Delivery Group and are recruiting into a number of posts within the Revenue & Customs Digital Technology Service in Worthing.
Database Service Engineer (Test, Support, ITIL) - Senior Job Summary
The Database Service Engineer (Test, Support, ITIL) - Senior is responsible to the Database Service Engineer Lead enabling the maintenance and support of development, test and Live database systems for the assigned applications that enables them to stay fully functioning within the agreed service levels. Support includes investigation and resolution of any issues as well as monitoring performance and enacting corrections and providing advice to users, development and support teams. S/he may be called upon to collaborate with developers or other specialist colleagues to define enhancements or support problem resolution.
Key responsibilities are:
•Supporting a team of database service engineers including mentoring less experienced engineers in team activities
•Monitoring work assigned to the database services team enabling delivery to an appropriate level
•Authoring and applying procedures to enact data modifications and database structure changes
•Investigating complex incidents following agreed procedures using appropriate software and tools either in co-operation with other support teams or alone
•Identifying, applying and testing fix solutions
•Review and maintain documentation for databases, updates, releases and incident resolutions
•Supporting patch implementation to databases as required
•Monitor performance, identify, collect and report agreed performance data and investigate anomalies as necessary
•Carrying out routine configuration/installation and reconfiguration of database and related products.
•Maintains effective relationships with support and development teams providing a high level of customer service
•Development and implementation of backup and recovery strategies
•Maintains a watch on database capacity, planning and executing updates as necessary
•Supports and advices on disaster recovery planning and testing when required
•Supports Out of hours maintenance and on-call cover as appropriate
•Sanitises data for training, dev and test according to procedure
•Provision and configuring of dev/test environments
•Reviews and keeps processes, work instructions, LSMs and other documentation up to date as needed
•Suggesting, and working on, improvements to the databases in order to improve efficiency or reliability without changing business functionality
Knowledge and Skills of the Database Service Engineer (Test, Support, ITIL) - Senior
•An awareness of the end to end Project lifecycle
•An awareness of ITIL Service delivery
•An awareness of how service support technologies and processes are changing specifically with respect to database technologies
•An awareness of the development lifecycle incl. Agile and Dev Ops processes
•An awareness of the service introduction/transition lifecycle
•An understanding of the service change management processes and procedures
•An understanding of the VOA and/or VTS database systems being supported including and awareness of the applications accessing the databases
•An understanding of service support principles and methodologies specifically around database systems management
•An understanding of the development, testing and live database topology and infrastructure to be supported and used
•An understanding of database design principles
•Appreciates the wider business context, and how own role relates to other roles and to the business of the employer or client.
Skills needed for the Database Service Engineer (Test, Support, ITIL) - Senior role
•Team working
•Ability in Database systems administration
•Ability to use and navigate the database platform's operating systems applying associated scripting and integrating query languages as necessary
•Ability to configure and troubleshoot supported database systems
•Trained in the use of the CM tools and processes.
•Good estimating skills within area of support expertise.
•Demonstrates effective communication skills.
•Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures.
Experience needed for the Database Service Engineer (Test, Support, ITIL) - Senior role
•Working within a team as a mentor to lesser experienced members
•Database development experience using the relevant toolsets.
•Database development and administration experience using the relevant toolsets
•Database service support and fully conversant with, and applies, local working practices
•Experience of delivering database solutions and working on multiple frameworks using multiple languages.
•Working independently to achieve agreed plans and service levels
•Managing customer expectations
•Delivering effective problem/incident resolution
•Building relationships with diverse stakeholders and delivering results through collaboration
Impact of the Database Service Engineer (Test, Support, ITIL) - Senior role
This is an expert in the field of databases determining appropriate approaches to successfully resolve issues. Errors in this role could affect thousands of users who may have their work made more difficult or be completely unable to work. Issues resolved poorly will re-occur causing significant delay and cost.
To apply for the role of Database Service Engineer (Test, Support, ITIL) - Senior, please click 'appply now'.
Salary:Highly Competitive
Location:Worthing
With 60000+ staff and 50m customers, HMRC is one of the biggest organisations in the UK, running the largest digital operation in Government and one of the biggest IT estates in Europe. We have six modern, state-of-the-art digital delivery centres where multiple cross functional agile teams thrive in one of the most dynamic and innovative environments in the UK. We are expanding our VOA Delivery Group and are recruiting into a number of posts within the Revenue & Customs Digital Technology Service in Worthing.
Database Service Engineer (Test, Support, ITIL) - Senior Job Summary
The Database Service Engineer (Test, Support, ITIL) - Senior is responsible to the Database Service Engineer Lead enabling the maintenance and support of development, test and Live database systems for the assigned applications that enables them to stay fully functioning within the agreed service levels. Support includes investigation and resolution of any issues as well as monitoring performance and enacting corrections and providing advice to users, development and support teams. S/he may be called upon to collaborate with developers or other specialist colleagues to define enhancements or support problem resolution.
Key responsibilities are:
•Supporting a team of database service engineers including mentoring less experienced engineers in team activities
•Monitoring work assigned to the database services team enabling delivery to an appropriate level
•Authoring and applying procedures to enact data modifications and database structure changes
•Investigating complex incidents following agreed procedures using appropriate software and tools either in co-operation with other support teams or alone
•Identifying, applying and testing fix solutions
•Review and maintain documentation for databases, updates, releases and incident resolutions
•Supporting patch implementation to databases as required
•Monitor performance, identify, collect and report agreed performance data and investigate anomalies as necessary
•Carrying out routine configuration/installation and reconfiguration of database and related products.
•Maintains effective relationships with support and development teams providing a high level of customer service
•Development and implementation of backup and recovery strategies
•Maintains a watch on database capacity, planning and executing updates as necessary
•Supports and advices on disaster recovery planning and testing when required
•Supports Out of hours maintenance and on-call cover as appropriate
•Sanitises data for training, dev and test according to procedure
•Provision and configuring of dev/test environments
•Reviews and keeps processes, work instructions, LSMs and other documentation up to date as needed
•Suggesting, and working on, improvements to the databases in order to improve efficiency or reliability without changing business functionality
Knowledge and Skills of the Database Service Engineer (Test, Support, ITIL) - Senior
•An awareness of the end to end Project lifecycle
•An awareness of ITIL Service delivery
•An awareness of how service support technologies and processes are changing specifically with respect to database technologies
•An awareness of the development lifecycle incl. Agile and Dev Ops processes
•An awareness of the service introduction/transition lifecycle
•An understanding of the service change management processes and procedures
•An understanding of the VOA and/or VTS database systems being supported including and awareness of the applications accessing the databases
•An understanding of service support principles and methodologies specifically around database systems management
•An understanding of the development, testing and live database topology and infrastructure to be supported and used
•An understanding of database design principles
•Appreciates the wider business context, and how own role relates to other roles and to the business of the employer or client.
Skills needed for the Database Service Engineer (Test, Support, ITIL) - Senior role
•Team working
•Ability in Database systems administration
•Ability to use and navigate the database platform's operating systems applying associated scripting and integrating query languages as necessary
•Ability to configure and troubleshoot supported database systems
•Trained in the use of the CM tools and processes.
•Good estimating skills within area of support expertise.
•Demonstrates effective communication skills.
•Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation, standards and procedures.
Experience needed for the Database Service Engineer (Test, Support, ITIL) - Senior role
•Working within a team as a mentor to lesser experienced members
•Database development experience using the relevant toolsets.
•Database development and administration experience using the relevant toolsets
•Database service support and fully conversant with, and applies, local working practices
•Experience of delivering database solutions and working on multiple frameworks using multiple languages.
•Working independently to achieve agreed plans and service levels
•Managing customer expectations
•Delivering effective problem/incident resolution
•Building relationships with diverse stakeholders and delivering results through collaboration
Impact of the Database Service Engineer (Test, Support, ITIL) - Senior role
This is an expert in the field of databases determining appropriate approaches to successfully resolve issues. Errors in this role could affect thousands of users who may have their work made more difficult or be completely unable to work. Issues resolved poorly will re-occur causing significant delay and cost.
To apply for the role of Database Service Engineer (Test, Support, ITIL) - Senior, please click 'appply now'.