Collections/Consumer/Credit Control
- Recruiter
- Dartford
- Location
- Maidstone
- Salary
- 20000.00 GBP Annual
- Posted
- 25 Jul 2017
- Closes
- 30 Jul 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
A client based in Maidstone is recruiting for a Collections Agent to work in a team
Job Purpose: To maximise cash collections through the use of both inbound and pro-active outbound telephone calls through the use of a dialler
Key Responsibilities: Negotiate early repayment of debt and update debtor management system
Obtain full details of any dispute and fast-track to Client and/or Client Services as required
Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures
Telephone number searches
Trace investigations
Candidate Profile - Core Competencies, Skills & Knowledge Requirements
The ideal candidate will have:
- A proven track record in a consumer collections role with an understanding of FCA guidelines
-
- Be able to clearly demonstrate the presence of core competencies with regards to:
- effective communication
- influencing skills
- negotiating skills
- rapport building
- customer focus
- teamwork
- focus on achievement
- quality focus
- continuous improvement
-
Personal Attributes: Strong commitment to the company
Hardworking and determined to deliver whatever the obstacles
Excellent attendance record
This position also offers a performance related bonus of up to GBP400 pcm.
Rotating shift from 08:00 to 16:00 and 12:00 to 20:00
Car parking
Email CV ASAP - Immediate Interviews
Job Purpose: To maximise cash collections through the use of both inbound and pro-active outbound telephone calls through the use of a dialler
Key Responsibilities: Negotiate early repayment of debt and update debtor management system
Obtain full details of any dispute and fast-track to Client and/or Client Services as required
Maintain diary notes, debt status codes, agreement functionality and workflows in accordance with procedures
Telephone number searches
Trace investigations
Candidate Profile - Core Competencies, Skills & Knowledge Requirements
The ideal candidate will have:
- A proven track record in a consumer collections role with an understanding of FCA guidelines
-
- Be able to clearly demonstrate the presence of core competencies with regards to:
- effective communication
- influencing skills
- negotiating skills
- rapport building
- customer focus
- teamwork
- focus on achievement
- quality focus
- continuous improvement
-
Personal Attributes: Strong commitment to the company
Hardworking and determined to deliver whatever the obstacles
Excellent attendance record
This position also offers a performance related bonus of up to GBP400 pcm.
Rotating shift from 08:00 to 16:00 and 12:00 to 20:00
Car parking
Email CV ASAP - Immediate Interviews