Commercial Account Handler

Commercial Account Handler

Division: Jelf | General Insurance
Contract Type: Full Time
Location: Oxford, Witney

Remuneration: Subject to relevant skills and experience + Excellent Employer Benefits

Position overview

To support our continued success and our ambitious plans for further growth we currently have a fantastic permanent opportunity for an Account Handler to join our expanding team in Witney, Oxford.

The purpose of this role is to maintain and develop strong relationships with our commercial insurance customers; acting as the first point of contact for your own client base, dealing with renewals, preparing quotes, making adjustments and answering queries to provide a professional service and support to both our clients and colleagues.

We are looking for a candidate with excellent communication skills who combine strong customer handling and administration skills with a positive approach and a desire to achieve results. Experience of general commercial insurance is essential, ideally gained within a broker environment.

Responsibilities

• To act as the first point of contact to provide clients with professional support and accurate information with regards to their product and services
• To build and maintain an excellent rapport with clients, providers and colleagues across the Group
• Respond to clients queries in a timely and accurate manner
• To provide relevant information to the sales team to ensure sales opportunities are realised
• To produce and maintain accurate and complete documentation/correspondence
• Produce high quality correspondence, using standard templates, writing clearly, concisely and professionally
• To prioritise workload and client requests
• To log all business activity, ensuring revenue is accurately recorded and documented

Essential experience and skills required

• Commercial Insurance experience, ideally gained within a broker environment
• Exceptional customer focus with great relationship building skills
• Strong communication skills
• Good organisational and prioritisation skills
• Understanding of working within SLA's
• Target driven with the ability to meet and exceed KPI's
• Strong team player
• High level of accuracy and attention to detail
• Acturis knowledge is a real advantage
• Cert CII qualified - beneficial

How to apply

If you would like to discuss this position in more detail, please contact Melanie White via (see below)