ICT Service Desk Technician

ICT Service Desk Technician. Full time, Permanent, 37 Hours  

We are one of the largest Further Education Colleges in the UK with more than 22,000 learners studying with us on a wide range of courses. Our mission is to equip people with the skills they need to be successful in education, in work and business and in their personal lives.

This is an opportunity for a highly motivated, customer focussed Service Desk Technician to join our Service Desk Support Team.  The team provides support for IT systems and telecoms services throughout the College and provides an extensive range of ICT facilities working within the ITIL framework for its diverse user community of College learners and staff.

You should have a minimum of a level 4 qualification HND or equivalent in Computer Science or related subject or relevant experience in a Service Desk support role.  You also need to demonstrate proven technical support experience, preferably within an educational setting.

Along with an analytical approach to problem solving, excellent customer service and communication skills the ability to work independently and as part of a diverse technical team across different sites are also essential.

You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology.

Experience of the following is also desirable SharePoint 2013, Systems Centre Service Manager and Microsoft Office 2013.

Closing date:  28^th July 2017

Interviews: Week commencing 14^th August 2017

If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed.

Please note all vacancies close at midnight on the closing date specified.

We aim to complete shortlisting for this role within 5 days after the closing date. You will be contacted via the email address you provide on your application form as to the outcome of your application. Please remember to check your spam email box if you haven't heard from us.

Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.