Claims Handler

Location: Brighton

Who we are:
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don't you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. This is no easy task. In today's interconnected world, tackling risk is fast, unpredictable and invigorating. You'll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You'll be tackling issues like these in over 170 countries. It's a big challenge, but you'll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

As you make an impact across borders, you'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The opportunity:

Our Claims function is the largest department in our UK General Insurance business, and it's critical in ensuring we provide our customers with an efficient, professional and empathetic service. We have an exciting opportunity to join our Navigator and General Claims department as a Claims Handler. If you have a genuine interest in boats and yachting this role is ideal for you.

Main Accountabilities:

Promptly handles and positively resolves all enquiries from both customers and external contacts to ensure delivery of a focused claims service. Reviews, resolves and proactively finalises claims within authority limits ensuring settlement at an optimum level with consideration to business implications. A flexible and co-operative approach towards changing business needs Appetite to learn and achieve professional qualifications Effective communication skills that allow for positive feedback from team members and colleagues
Your skills and experience:

Ability to deliver excellent customer service Ability to work in a team/team player Cope with varying workloads and pressures Good negotiation skills Decision making Ability to coach; motivate & develop where appropriate Numeracy and literacy skills (to GCSE level/equivalent). Computer-literate. Relevant experience of working either in general insurance or a customer facing environment Previous Claims experience would be an advantage
The Reward:

In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

Salary: . Date posted: 26/06/2017