Operations/Process Analyst

Operations/Process Analyst required by a leading global advisory, broking and financial solutions company. You will need to have 5 years prior experience as an Operations/Process Analyst with a Pensions or Insurance background. Six Sigma/Lean exposure will be highly advantageous.

The new hire will be responsible for; Implementing a Document Management System and the standardisation of electronic Documents, End to end process mapping and process standardisation, Harmonising Operational Roles, contributing to future Client segmentation and driving operational excellence.
Visio and/or IBM Blue Works/BPMN knowledge is required.

Some of the key responsibilities will include:

*Plan and facilitate large workshops to review and design placing and billing documents and processes that span UK, Philippines & India, reconciling conflicting views and questioning long-held working practices
*Undertake 'As Is' and 'to be' process reviews with UK Business Teams to establish revised standard working practices which, whilst respecting true differences in our lines of Business, remove the degrees of variation that exist today
*Build relationships and drive alignment with a group of senior business SMEs
*Assemble detailed process maps, document templates ext
*Coordinate members of the team to produce detailed artefacts that will also be used to create Standard Operating Procedures