Senior Technical Lead - Customer Services

Senior Technical Lead - Customer Services
Chelmsford, Essex
Salary :£26,330 to £32,913 per annum (depending on experience)

At Essex & Suffolk Water we live water. And we love our customers. Every day we make sure that 1.8 million Customers in the South East have clean, clear drinking water that tastes great.

We're looking for someone that has the skill and knowledge to be a credible Senior Technician to support the Customer Projects Team in Essex. You’ll already have an excellent knowledge of the water network methods and will be looking for a new role to apply, extend and develop that knowledge.

Reporting to the Customer Projects Area Manager, you will support the technical management of a team of Customer Field Services project technicians working in Common and Single Supply Pipe Renewals across our area of supply in Essex. Coaching the team to solve problems and leading by example in areas such as Health and Safety, Efficiency and Customer Service. Have the ability to communicate your technical expertise to both internal and external customer, you’ll provide advice and be a point of contact for support. A key part of this role will also include working with our Service Partners to ensure that the renewal work is delivered on target whilst ensuring first class Customer Service continues to be delivered.

To be successful, you’ll need:

Excellent Customer Service
Have practical knowledge of NRSW Legislation
Hold a Full Driving License

In addition, you will need to demonstrate that you:
Identify with our values
Have personal ambition
Have passion and drive to succeed

We offer a great package:

Coaching, training and one to one development to reach your full potential
A great reward package including: 
Competitive Salary 
Generous holiday entitlement
Flexible benefits - building your own package 
Defined contribution pension scheme
Opportunity to work with some great people 

Closing date: 18 August 2017
Interviews held: TBC