Credit Control Team Leader
- Recruiter
- Biffa
- Location
- High Wycombe
- Salary
- Competitive
- Posted
- 24 Jul 2017
- Closes
- 29 Jul 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Biffa PLC is on the hunt for a Credit Control Team Leader Working as part of a highly motivated centralised Accounts Receivable Team managing and directing a team of Credit Controllers to ensure cash collection is maximised, risk is kept to a minimum, KPI's and targets are exceeded along with smooth end to end handling of Customer accounts to achieve a first class service to both Internal and External Stakeholders across a diverse and growing business.
PRINCIPAL ACCOUNTABILITIES
- Lead, mentor, support and motivate a team of Credit Controllers managing a dedicated portfolio of accounts within your remit ensuring at all times that uniformity in working practices is achieved.
- Closely monitor the portfolios of accounts within your Team to ensure cash recovery is maximised with accounts being paid to terms and keeping risk and exposure of bad debt to a minimum.
- To facilitate a continued improvement in the DSO and a reduction in the overall age profiles of the total debtors ensure that queries are kept to a minimum and resolved in a timely manner along with the upkeep of general 'house-keeping' on the accounts including the reconciliation of unallocated cash to within acceptable KPI's.
- In order to capitalise on effective time management ensure that all none added value tasks are removed from the day to day activity within your own Team, the wider Accounts Receivable Team and any adverse resource impact that is generated by any other key dependency areas of the business are addressed and remedied to ensure effective and efficient management of working practices and processes.
- Ensure that all procedures are maintained and are aligned to current working practices.
- Build strong working relationships with key Stakeholders including but not exclusively to Depot Managers, all levels of the wider front line Sales Teams and Customer Services ensuring that this working ethos is embedded across everyone in your Team.
- Carry out any other related tasks as directed by your Line Manager/s in order to support the mutual goals and objectives in order for the Team to be a centre of excellence ensuring that at all times this is within the controls and compliance laid down by the business.
NATURE AND SCOPE
Managing a Team of Credit Controllers take ownership and accountability for a defined portfolio of Customer Accounts ensuing that working practices are in the best interest of the business to secure the timely settlement of all balances due and keeping the risk of bad debts to a minimum by monitoring and supporting the activity of the Team to ensure that everything possible is being done in a timely manner and actions taken are appropriate and in line with business best practice and policy.
Take ownership and accountability for the performance and the day to day activity of the Team championing best practice resulting in a high output of each Team member against targets and KPI's set.
Address any short comings in training needs within your Team as and when they are identified in order to aid their personal development.
Ensure that all reporting sent out by members of the Team is meaningful and appropriate to the wider business community such as Depot Managers and front line Sales Team to enable them to support the aims and objectives of the Accounts Receivable Team.
Attend meetings with Internal and/or External Stakeholders as and when required which will include visits to Customers and regional locations.
Supporting the transition of new IT systems across the whole of the diverse Biffa business, taking part in user acceptance testing (UAT) as and when required and making considered contributions to this process to make every effort to ensure that risk and disruption to all stakeholders is kept to a minimum during a time of significant change.
The role operates within defined key performance indicators for the individual and their Team whilst complying within the rules of business and credit policy, together with business wide operating policies and processes.
PERSON SPECIFICATION
- GCSE Maths and English as a minimum
- Hands-on Credit Control with a proven history in team management & debt reduction.
- Past experience in a multifaceted business dealing with a high level of customer account across a range of terms and contracts.
- High level of numeracy and accuracy
- Intermediate excel skills including pivots and lookups as a minimum to facilitate data manipulation
- End to end debt recovery process within a B2B environment including exposure to Litigation and Legal proceedings
- High level of numeracy and accuracy
- Intermediate excel skills including pivots and lookups as a minimum to
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