Income Recovery Co-Ordinator

Stonewater is one of the UK's most significant social housing providers, with 30,000 homes under management and GBP1.6 billion in assets. We also have a significant development programme to help address the rising demand for housing. Our vision is for everyone to have the opportunity to have a place they can call home.

We are currently looking for a Home Ownership Income Recovery Co-Ordinator to support the Home Ownership Income Manager in maximising income recovery for Stonewater.

Main responsibilities:

- Providing customers with debt advice

- Arranging payment plans to ensure Stonewater's arrears are at a minimum

- Providing support to those who are most vulnerable where personal financial problems may result.

- Arranging payments for customers who are in arrears, setting up direct debit payments and card payments over the phone, and assisting residents with rent and service charge enquiries.

- Ensuring suppliers are in receipt of payment.

- Ensuring invoices are coded correctly.

- Producing monthly arrears reports

The ideal candidate should:

- Be knowledgeable and confident using Microsoft Excel.

- Be educated to GSCE standard or above

- Having experience of working in credit control

- Have some knowledge of housing law in relation to arrears management and experience working with challenging or vulnerable customers.

- Have excellent communication skills and confidence

- Have the ability to meet tight deadlines, whilst working under pressure

- Have a strong understanding and execution of customer service.

If you have the right skills and level of commitment to be successful in a role like this we can offer:

• 26 days' annual leave (plus an entitlement for bank holidays)
• Comprehensive training and development opportunities
• Staff helpline offering independent, confidential information, counselling and support
• Holiday trading, childcare vouchers and cycle to work scheme

To apply, please email a copy of your CV together with a supporting statement, by the closing date

Closing date: 31 July 2017

Interview date: 10 August 2017

Stonewater is a Charitable Industrial and Provident Society No. 20558R. We are committed to equality for all and welcome applications from all sectors of the community.