Customer Services Coordinator - Luxury Multi-Channel Homewares Retaile

Customer Services Coordinator - Luxury Multi-Channel Homewares Retailer
Bath
GBP22,000 - GBP25,000 + generous staff discount + progression opportunity

The Brand:

We are an inspirational luxury lifestyle brand. We advise and help our customers to create a stylish home through excellent customer service and advice.

Trading both on and offline we currently have an opportunity for an experienced Customer Services Coordinator to implement and manage all customer services processes.

This is an exciting opportunity to join the brand at a time of rapid growth and expansion and to be involved in a very hands-on way in the broader relaunch project.

Customer Services Coordinator - Key responsibilities:

+ Creation and implementation of all customer service policies and procedures
+ Definition and management of all customer service KPIs
+ Management of customer service contacts via all channels, including:
+ Email
+ Social media
+ Telephone
+ Web chat
+ On brand customer communications
+ Excellent customer service and happy customers

The Ideal Candidate

+ Excellent written and verbal communication skills
+ Highly adaptable with excellent attention to detail
+ Friendly, outgoing and positive personality
+ Experience defining and implementing customer service policies and procedures
+ Self-motivated, detail orientated and able to prioritise workloads efficiently and effectively
+ Experience implementing or using a contact management system
+ Experience working for a multi-channel retailer

What we'll give you in return:

- GBP22,000 - GBP25,000
- An opportunity to develop in the company
- A generous staff discount on our entire range

Please reply in the first instance by sending your CV and a covering letter.

Interested? Just Apply Below...

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