Claims Coordinator - Automotive Protection Claims

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,000 people in 43 countries.

Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.

QBE's strategy of diversification by product and geographical exposure is fundamental to managing our insurance and reinsurance risks and has been a vital ingredient in the Group's success. We have developed a unique QBE culture which is based on six core values and effective risk management practices and controls.

We aim to grow the business through our existing extensive networks and acquisitions of insurance businesses, portfolios and teams of underwriters that meet our stringent criteria for minimum return on equity and EPS accretion in the first year of acquisition. QBE Group has successfully delivered more than 135 acquisitions since our first acquisition in 1982 and has grown substantially over the last 10 years. QBE's gross written premium was US$17.9 billion in 2013.

Role Purpose

To provide operational support to the Head Office functions of Automotive Protection Claims

General Description
Coordinate the daily activity of the Automotive Protection Claims teamManage the workflow of the team, ensuring that tasks are prioritisedWork as a team member globally, sharing skills and knowledge in order in to provide excellent claims handling adviceLiaise with internal and external customers to provide and obtain feedback as well as customer projectsSupport global teams with service level monitoring and reportingProduce management information and written reports as requiredEnsure that enquiries and correspondence are responded to within agreed timeframesCoordinate or handle complaintsDocument new processes and ensure that existing ones are reviewed and updated at required intervalsAssist with audits and other operational visits, (some of which may be in other countries)

Essential Requirements
Excellent problem-solving abilityStrong Administration, Task Management, Planning and Scheduling ExperienceExperience of dealing with complex and varied tasksExcellent communication skills - written - telephone - personalAble to produce high-quality written and numerical reports.Good computer skills required including Word and Excel

Desirable Requirements
Ability to speak a foreign language(s)Insurance or Car Warranty experience

Number of Openings:
1

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Salary: . Date posted: 23/06/2017