Quality Assurance Manager

Quality Assurance Manager (Electronics) - Job Specification

Department(s) Quality Assurance
Reports To Operations Director

Main Purpose Leading the Quality Assurance function throughout the business including the day-to-day management of the Quality Assurance department and supporting our strong constant improvement culture that is absolutely focused on meeting and exceeding customer expectations.

Main Duties & Responsibilities include the following; other duties may be assigned.
Maintaining ISO9001 approval in line with latest BSI Standards
Ensuring 'best in class' customer service is delivered to all internal and external customers.
Ensuring that the QMS is maintained, developed and updated as necessary in line with the company's current and future approvals.
First point of contact for customer Quality issues, responsible for resolution of issues and feedback to Sales team as required.
Process improvement and automation of Quality Assurance systems where appropriate
Day to day management and administration of the QA department.
Producing and maintaining short, medium and long term strategic plans and objectives for your department(s) as part of the company's business plan and providing six monthly revisions.
Coordinating the internal audit team, ensuring the company's QMS is reviewed annually.
Leading and promoting the company's quality philosophies and practices, both internally and externally.
Control of all automotive product through the company, ensuring these products are handled correctly and that all the appropriate documentation is available and supplied when required.
Maintaining and developing a knowledge of the company's market, products, industry trends, competitors and leading customer strategies.
Carry out any reasonable request from your line manager

Other Duties & Responsibilities
Member of Senior Management Team
Deputising for Director of Engineering in management of test facility
RoHS/REACH compliance throughout the company.
Maintain Conflict Minerals Reporting Template (CRMT)
Signing off new model/ Data sheets
Generate, control and issue Product and Process Change Notifications (PPCNs).
Control and maintain the Company's international, national and customer standards library.
Generate and authorise other non-specific company statements.

Supervisory Responsibilities
Quality Assurance Assistant
Fiscal Responsibilities
N/A
Key Performance Monitors
Customer Returns & Complaints
NCRs
On time delivery
Overall quality performance

Location
Your normal place of work is at the Company's Somerset based head office, however the role will require national and international business travel involving nights away.
Person Specification

Job Title Quality Assurance Manager Revised 16May17
Department QA Reports To Operations Director
Qualifications Rating
A degree or HND in an engineering related subject, ideally electronics

Essential Experience
Maintenance of ISO9001 approval / BSI relationship
Customer interface skills
Quality Inspection, external and internal auditing skills
Highly organised and very effective time management skills
Process and Quality Assurance systems improvement

Desirable Experience
Certified Quality Auditor, Chartered Quality Institute (CQI) Associate
Managing Automotive products, including requirements for PPAP and related subjects
Experience with implementation of corrective action programs
Electronics industry experience
Knowledge of tools, concepts and methodologies of QA
Knowledge of electronics industry regulatory requirements

Languages (written and oral)
English
Chinese or German would be desirable but not essential

Personal Skills
Confidential and trustworthy with strong integrity
Dynamic self- starter able to work on your own initiative
Tenacious, determined and well organised with meticulous attention to detail
Adaptable & flexible
Highly computer literate and able to use CRM, ERP and general office
software tools
Strong written and verbal communication skills
Team player with good interpersonal skills
Methodical with strong planning skills
Problem-solving skills
Numerical and statistical analysis

Salary
This will be completely negotiable and dependant on the calibre of the successful candidate.
Expected basic in the region of GBP30k - GBP35k+

If this Quality Assurance Manager position sounds like the role for you apply today send your CV below!