Claims Handler - Legal
POSITION TITLE: Claims Handler - Legal
Salary - at GBP24,000, plus bonus & excellent benefits
Location - Bromley
OBJECTIVE OF POSITION
To effectively and efficiently manage a caseload of road traffic accident claims with a value of GBP10,000 or less, from the point of issuing Court Proceedings to being notified that a claim is being defended, obtaining and enforcing court judgements/settlement, with the aim of recovering money for insurer clients and meeting and preferably exceeding individual and team targets.
KEY TASK AREAS
- To undertake proceedings and enforce court judgements for claims relating to road traffic accidents, including:
- Reviewing and assessing for liability all cases passed across by the Instructions team.
- Gathering additional documentation as required, including the preparation of witness statements
- Timely filing of the relevant papers to the court service, using standard forms and documentation
- Instructing and briefing Counsel prior to hearings
- Ensuring timely service of judgements to the defendant(s)
- Ensuring enforcement of the judgement, including instruction of and liaison with a sheriff where applicable
- Complying with departmental diary systems relating to key/critical dates
- Regularly review the systems of insurer clients Claims to check for documents, payments and updated action plans.
- To build and maintain effective professional relationships with clients
- To communicate effectively with all parties e.g. court service, policy holders, third parties, third party insurers, bailiffs, sheriffs & tracing agents, both on the telephone and in person
- To review incoming post and prioritise accordingly
- To manage and process high volumes of telephone calls effectively
- To produce non-standard written correspondence to a high standard
- To deal swiftly with client complaints in line with the departmental standards and the firm's complaints procedure
- To adhere to company standards, policies and procedures always
- To contribute positively to departmental and firm-wide activities
- To undertake relevant training as required
KEY REQUIREMENTS
Qualifications
Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)
Experience
- Previous experience of using case management systems
- Previous experience of working in a similar role, with exposure to defended claims work
- Customer service experience
Knowledge
An understanding and knowledge of all aspects of the work areas, tasks and procedures of the legal team within the Insurance Department, including court processes and procedures
Skills and Abilities
- Good problem solving skills
- Strong relationship management skills
- Ability to operate and maintain agreed office administration procedures
- Ability to learn new processes and systems quickly
- Must be organised, methodical and accurate
- Ability to work under pressure and to deadlines
- Ability to work without close supervision
- Ability to work effectively as part of a team
- Good communication skills both verbally and in writing
- IT literate including good working knowledge of Microsoft Office Applications
- Ability to think ahead and use initiative
- Ability to communicate courteously in a clear and concise manner with both clients and colleagues
- A polite, friendly and confident telephone manner
- Excellent time management skills
- Conscientious and common sense approach to work
- High levels of accuracy and good attention to detail
Salary - at GBP24,000, plus bonus & excellent benefits
Location - Bromley
OBJECTIVE OF POSITION
To effectively and efficiently manage a caseload of road traffic accident claims with a value of GBP10,000 or less, from the point of issuing Court Proceedings to being notified that a claim is being defended, obtaining and enforcing court judgements/settlement, with the aim of recovering money for insurer clients and meeting and preferably exceeding individual and team targets.
KEY TASK AREAS
- To undertake proceedings and enforce court judgements for claims relating to road traffic accidents, including:
- Reviewing and assessing for liability all cases passed across by the Instructions team.
- Gathering additional documentation as required, including the preparation of witness statements
- Timely filing of the relevant papers to the court service, using standard forms and documentation
- Instructing and briefing Counsel prior to hearings
- Ensuring timely service of judgements to the defendant(s)
- Ensuring enforcement of the judgement, including instruction of and liaison with a sheriff where applicable
- Complying with departmental diary systems relating to key/critical dates
- Regularly review the systems of insurer clients Claims to check for documents, payments and updated action plans.
- To build and maintain effective professional relationships with clients
- To communicate effectively with all parties e.g. court service, policy holders, third parties, third party insurers, bailiffs, sheriffs & tracing agents, both on the telephone and in person
- To review incoming post and prioritise accordingly
- To manage and process high volumes of telephone calls effectively
- To produce non-standard written correspondence to a high standard
- To deal swiftly with client complaints in line with the departmental standards and the firm's complaints procedure
- To adhere to company standards, policies and procedures always
- To contribute positively to departmental and firm-wide activities
- To undertake relevant training as required
KEY REQUIREMENTS
Qualifications
Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)
Experience
- Previous experience of using case management systems
- Previous experience of working in a similar role, with exposure to defended claims work
- Customer service experience
Knowledge
An understanding and knowledge of all aspects of the work areas, tasks and procedures of the legal team within the Insurance Department, including court processes and procedures
Skills and Abilities
- Good problem solving skills
- Strong relationship management skills
- Ability to operate and maintain agreed office administration procedures
- Ability to learn new processes and systems quickly
- Must be organised, methodical and accurate
- Ability to work under pressure and to deadlines
- Ability to work without close supervision
- Ability to work effectively as part of a team
- Good communication skills both verbally and in writing
- IT literate including good working knowledge of Microsoft Office Applications
- Ability to think ahead and use initiative
- Ability to communicate courteously in a clear and concise manner with both clients and colleagues
- A polite, friendly and confident telephone manner
- Excellent time management skills
- Conscientious and common sense approach to work
- High levels of accuracy and good attention to detail