International Customer Service Team Leader
Are you an experienced Customer Service Team Leader, used to managing and motivating a small team to achieve agreed KPI's and service levels? You will be responsible for all operational aspects and customer service in relation to the processing of orders within assigned territory (ies) as well as assisting in the formulation of quotations and tenders.
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Develop relationships with assigned customers
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Co-ordinate Warehouse, Logistics, QA and Accounts matters
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Assist the Sales Managers with collation and submission of quotations and tenders
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Arrange, with support from the logistics function, shipment of orders
*
Process complaints and resolve customer issues as they arise from overseas customers
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Preparation of export documentation, Home Office Export License applications, & other paperwork as may be needed and progress chase, as necessary.
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Liaise, as necessary, with Home Office, Chambers of Commerce and customers' Freight Forwarders to ensure swift receipt of licenses, export documentation and resolution of shipping issues.
Qualifications, skills & experience needed:
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Customer service experience, with experience in an export environment
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Experience with on-line ordering and inventory systems and/or common software packages
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Keeps calm in pressured situations
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Must be literate and numerate, 'A' level (or equivalent) educational standard
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Self-motivated and have excellent organisational skills
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Be able to work on own initiative and also as part of a team
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I.T literate - MS Office package essential
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Good knowledge of pharmaceutical industry or the use of medicines highly desirable
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Additional languages would be beneficial
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Strong line management experience necessary from a sales based customer services environment
For further information, please contact Stacey or Emma on:
Tel: (Apply online only)
Email:
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
*
Develop relationships with assigned customers
*
Co-ordinate Warehouse, Logistics, QA and Accounts matters
*
Assist the Sales Managers with collation and submission of quotations and tenders
*
Arrange, with support from the logistics function, shipment of orders
*
Process complaints and resolve customer issues as they arise from overseas customers
*
Preparation of export documentation, Home Office Export License applications, & other paperwork as may be needed and progress chase, as necessary.
*
Liaise, as necessary, with Home Office, Chambers of Commerce and customers' Freight Forwarders to ensure swift receipt of licenses, export documentation and resolution of shipping issues.
Qualifications, skills & experience needed:
*
Customer service experience, with experience in an export environment
*
Experience with on-line ordering and inventory systems and/or common software packages
*
Keeps calm in pressured situations
*
Must be literate and numerate, 'A' level (or equivalent) educational standard
*
Self-motivated and have excellent organisational skills
*
Be able to work on own initiative and also as part of a team
*
I.T literate - MS Office package essential
*
Good knowledge of pharmaceutical industry or the use of medicines highly desirable
*
Additional languages would be beneficial
*
Strong line management experience necessary from a sales based customer services environment
For further information, please contact Stacey or Emma on:
Tel: (Apply online only)
Email:
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business