Customer Service Administrator (Engineering)
- Recruiter
- Meridian Business Support Limited
- Location
- Ilminster
- Salary
- 19000.00 GBP Annual
- Posted
- 06 Jul 2017
- Closes
- 30 Jul 2017
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
The Company:
We are recruiting for a Customer Service Administrator who has experience of working within an Engineering or Manufacturing environment and is used to dealing with technical enquiries.
Job Responsibilities:
- Handle all incoming breakdown, service and repair requests for all products
- Control and monitor the assignment of service engineers to call, internal staff or external suppliers
- Ensure all service related paperwork is completed and recorded within a defined procedure
- Process purchase orders and invoices
- Ensure Quality issues are passed to the correct departments and followed up
- Document control of technical drawings
- Take customer orders and quotations received by phone,
- Answer telephone calls received on the sales line and either deal with the call, ensure it is put through to the correct person or take a message for a colleague
- Keep accurate and relevant records of customer correspondence
- Resolve customer issues or complaints in a timely manner
Preferred Skills:
- Phone and computer based customer service experience
- A good standard of literacy and numeracy
- A good standard of computer literacy
- Ability to work on own initiative
- Working knowledge of Microsoft Office and Excel
- Good communication skills both written and oral
- A good telephone manner
- Ability to work well under pressure
- Ability to work well as part of a team and on own initiative
- Ability to provide excellent customer service in a light engineering market
- Ability to understand and embrace new technology
- Ability to take on and understand new products
To apply, or to find out more information, please click on one of the "apply" buttons
Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.
We are recruiting for a Customer Service Administrator who has experience of working within an Engineering or Manufacturing environment and is used to dealing with technical enquiries.
Job Responsibilities:
- Handle all incoming breakdown, service and repair requests for all products
- Control and monitor the assignment of service engineers to call, internal staff or external suppliers
- Ensure all service related paperwork is completed and recorded within a defined procedure
- Process purchase orders and invoices
- Ensure Quality issues are passed to the correct departments and followed up
- Document control of technical drawings
- Take customer orders and quotations received by phone,
- Answer telephone calls received on the sales line and either deal with the call, ensure it is put through to the correct person or take a message for a colleague
- Keep accurate and relevant records of customer correspondence
- Resolve customer issues or complaints in a timely manner
Preferred Skills:
- Phone and computer based customer service experience
- A good standard of literacy and numeracy
- A good standard of computer literacy
- Ability to work on own initiative
- Working knowledge of Microsoft Office and Excel
- Good communication skills both written and oral
- A good telephone manner
- Ability to work well under pressure
- Ability to work well as part of a team and on own initiative
- Ability to provide excellent customer service in a light engineering market
- Ability to understand and embrace new technology
- Ability to take on and understand new products
To apply, or to find out more information, please click on one of the "apply" buttons
Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.