Global Accounts Coordinator - Netherlands

Our client is looking to recruit a Global Accounts Coordinator to be based within 2 hours of Netherlands. To facilitate & support in the execution of global framework & mandated global contracts with International Key Account Customer’s by ensuring execution is mobilised & tracked internally & in line with the customer’s expectations.  This is completed by working with National Account teams in markets and direct contact with key stakeholders in the business and customer. 

In conjunction with the VP build long-term customer relationships, identifying solutions and service enhancement opportunities (including sales) thereby contributing to the reduction of customer contracts and decrease of terminations.

Support the VP Global Accounts in the development of customer solution and quotations.

The Global Accounts Coordinator’s PRINCIPAL DUTIES & RESPONSIBILITIES:

• Account Coordination
• Support the VP to ensure relationships are maintained, managed, developed across all existing and potential customers.
• Supporting the VP, drives the execution of framework agreements through the KA network in all markets to achieve the IKA goals and objectives.
• Tracking of the implementation of Global Account Frameworks & mandated contracts
• Support GAD and VP Global Accounts for regional / global customers, develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong financial results.
• In conjunction with relevant functions, support the completion and submission tenders for Global Key Accounts.
• Develop a deep understanding of customer needs in priority sectors and their specialty area of practice.
• Development & maintenance of SFIQ site to ensure visibility of IKA’s opportunities and pipeline.
• Manage incoming customer queries for all Regional & global accounts (where applicable) and provide timely resolution in accordance with Service level agreements (call backs, new sites, coordination of installations and removals, invoice queries including Pest Control & one off jobs. All in collaboration with key contacts in markets).
• Coordinate global customer business review documentation using applicable systems to ensure review documentation can also be shared with customers
• First point of contact for global customers in contract maintenance phase (escalated service issues, non compliance to SLA/KPIs etc as per the defined escalation process)
• Co-ordination and management of IKA leads from initiatives such as GFSI
• In conjunction with Markets, plan for installations and removals as required by new or existing accounts, ensuring key stakeholders are kept Liaise with Key Customer contact and countries for installations and removals
• Collect Key Customer contractual information to ensure data accuracy of IKA contractual portfolio and jobbing revenue
• Work with manager and customer to review transition re installation and/or removal

The Global Accounts coordinator Qualifications required:

• Demonstrates understanding of what high performance looks like in their area of the business.
• Sets challenging goals for self and others
• Seeks feedback from others in order to plan performance improvement to achieve goals.
• Develops clear and realistic targets and plans for self and others, to ensure optimum delivery of specific objectives.
• Strives to overcome perceived obstacles.
• Challenges established ways of doing things to achieve goals more effectively.
• Act Commercially            
• Uses understanding of trends and patterns in business data to develop business plans, actions or processes.
• Researches the competitive environment to identify opportunities and threats.
• Uses financial and business information to identify key activities that are linked to high performance.
• Reviews the business processes and activities in order to seek improvement.
• Makes tough business decisions in light of customer and commercial requirements.
• Manage Self      
• Shows awareness of both positive and negative impact on others and how this affects outcomes
• Adapts behaviour to positively affect outcomes
• Expresses a belief that they and colleagues possess the capability to resolve challenging issues
• Asks for feedback from others and uses this to plan development
• Is resolute in sticking to decisions that are beneficial to the business, even if they are not popular
• Provides specific positive and balanced feedback for developmental purposes.
• Gives negative feedback in behavioural rather than personal terms.
• Provide suggestions to others on how to tackle areas for development.
• Uses the information from the Performance Development Review to identify strengths and areas for development for others.
• Seeks input and opinions from others to help make a specific decision.
• Builds and maintains positive relationships in the team by valuing others’ contribution and experience
• Demonstrates willingness to learn from others’ experience and contribution.
• Works in partnership with others to achieve individual and team objectives.
• Takes initiative to resolve conflict through listening to all parties.

In return you will receive an attractive  salary package.

If you are interested in this fantastic opportunity please click on the link and send your CV TODAY!!