Contact Centre Advisor / Customer Service Executive
Job Title: Visitor Services Contact Centre Advisor
Closing date: Sunday 13th August 2017
Our Client is the independent charity that looks after some of the most iconic sites in the UK of today. They help everyone explore the story of how monarchs and people have shaped society in some of the greatest palaces ever built.
Our client now have one permanent and one fixed term contract until 31st January 2018. Both are full time positions working 36 hours per week on a 5 days out of 7 rota which will include occasional weekend work.
When people contact the company's Visitor Services Contact Centre, it will be you who responds, actively selling tickets and membership, handling complaints and giving details on everything from opening times to access for disabled visitors. You'll have to have a thorough knowledge of all this information, an understanding of all 6 palaces main attractions, be in frequent contact with a variety of palace departments as well as visiting all of our palaces regularly.
With excellent customer care skills and educated to GCSE standard (or equivalent); you will be organised, detailed and comfortable working as part of a team. Preferably, you'll have worked in a contact centre or customer services team before and display a courteous and confident telephone manner. Excellent listening skills and experienced using a variety of computer programs including, ideally, content management systems.
You will be able to source information, analyse and troubleshoot issues as well as being able to work quickly and accurately under pressure. You are adaptable and resilient with excellent verbal and written communications skills. You'll also be confident working with visitors face to face to support our front of house teams and facilitate the running of our various events programs across our client's sites as required. Fluency in a foreign language would also be an advantage but is not essential.
To apply for the role please click the APPLY button and further information will be sent to your email.
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Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will be considered for this role.