French & Italian Speaking Customer Services Assistant

CSA is required to work as part of a dynamic team in a busy office serving the whole of the European, Middle Eastern and African Market for DuPont Photovoltaic and Advanced Materials.

This is a very varied role as we hold our customer base as the most valuable asset of our organisation. Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important.

Main responsibilities:

Handling customers requests received by phone or e-mail (this is a computer based role).
Processing customer quotation and order requests;
Stock identification;
Building and maintaining customer relationships;
Administrative tasks including filing, report running
Translating of business and finance documents;

Key skills:

Business-like in appearance and manners
Customer focussed at all times
Responsive to both external customers and colleagues
Accuracy with data handling
Capable to work under pressure and deliver results
Reliable team player
Confident PC user
Capable to work both under close supervision and independently

Key requirements:

Native speakers or graduates with professional qualifications in French and Italian. In addition will need to be fluent in spoken and written ENGLISH. Additional languages would prove advantageous, especially German or Spanish.

Previous experience in customer facing role, IT (data base handling, elements of statistical analysis, metrics running, etc.) or technical areas