License and Subscription Specialist, EMEA

THE ROLE

EMEA License & Subscription Specialist will be based in our Harrogate office reporting into UK Finance (Colin Glass) and dotted line into the US Billings team (Tom McLaughlin)
The role is important as License & Subscription of our product are a key part of the customer and supplier activities.
The role will manage new sales, renewals, addon and supplier activities, administer the license key activations and ensure compliance is achieved for appropriate revenue recognition.
The role is administrative but an active finance oversight role.

RESPONSIBIILTIES
• Works closely with the Sales teams, Customer success teams and support teams
• Sets up new customer subscriptions post sales order.
• Processes and amends renewals to current customers.
• Actions orders with salesforce for new and renewal orders.
• Deals with adhock setup, customer queries, support queries.
• Works with the Billing team to ensure sales invoices are accurately reflecting license sales.
• Attends operational meetings for CSM and support as required.
• Attend customer escalation meetings to deal quickly with license problems if they arise.
• Supports the wider finance function with general accounting work, analysis and product interaction.

ESSENTIAL SKILLS/QUALIFICATIONS

• Ideally suited to someone who had worked in a finance function or financial organisation involved in cash collections.
• Who is qualified AAT/CIMA or by experience.
• Who has extensive experience of licenses, royalties or similar in a software/SAAS environment.
• Motivated by targets.

DESIREABLE SKILLS/QUALIFICATIONS

• Enjoys interfacing with customers.
• Skills and energy to find solutions with and for external and internal customers.
• Document and deal with / escalate issues.

CULTURAL VALUES

• Trust - Builds and maintains trust by: making commitments and keeping them, talking straight, demonstrating respect in actions and words, creating transparency, and righting wrongs.
• Effective Decision Making - Engages in unfiltered dialog to arrive at decisions. Actively participates in defining what we do and how; actively listens and cultivates decisions from opposing positions, uses data to drive effective decision making, and once a decision is made-supports end decision and team goal.
• Commitment - Defines goals and plan of action. Assures teams are aligned. Embraces and adheres to compliance and traceability matrix for each project. Utilizes project portals and judgment to proactively communicate.
• Accountability - Holds oneself and others accountable for deliverables. Ensures every task has an owner. Takes ownership. Elevates issues as appropriate.
• Results - Focuses on achieving results. Works to retain customers and displace competitors. Manages operating expenses to appropriate levels.

COMPENSATION AND BENEFITS (UK)

FinancialForce offers total rewards at employee speed! We offer an excellent remuneration package, outstanding benefits such as contributory pension up to 8%, Private Medical Insurance, company-paid death-in-service, salary continuation and critical illness will help secure you and your family. 25 days a year holiday that increases up to a maximum of 30 days. You will be able to participate in onsite training for your role, as well as gain industry certification and training-paid by Financialforce.com