Customer Service Advisor (Kia)
If you are a true Customer Service Expert you will want to read the exciting opportunity below!!
We’re currently recruiting Customer Service Advisors to join our already Highly Successful Contact Centre here in Thame!
We have a new exciting opportunity, not to be missed! At CPM we are currently looking for a Customer Service Advisor to join us at our contact centre in Thame to work alongside our automotive client, Kia. The successful candidates will join us on a full time, permanent basis and will receive a competitive salary of £16,000 - £16,500 per annum plus £1000 performance related bonus.
We have exciting new Customer Service roles which we need your skills and expertise to help us drive and exceed our clients expectations. As an already successful Customer Expert you will thrive from working with our BRAND NEW Automotive client Kia!
About the Customer Service Advisor (Kia) role
The purpose of this role is to deliver high quality, effective communications for new and existing customers.
As a World Class Customer Service Advisor the role will require you to develop a sound understanding of Kia’s products and services and to fully embrace our brand values.
You will engage with customers to gain a full understanding of their requirements in a skilful and professional manner in line with our stringent quality standards and ensuring a timely qualitative resolution.
What you will be doing as our Customer Service Advisor (Kia) ?
During the day you will work on various different areas to support our customers and external partners. The tasks include, answering of calls to assist with issues that may occur with our products, requests for updates to the web site with customer information and to raise complaints with our case managers for more in-depth investigation.
In your role you will be required to research, investigate and identify the root cause of the customer enquiry. You will then decide and ensure implementation of the appropriate response/resolution and take a proactive approach ensuring the CRM system is fully updated with actions taken
What we’re looking for in our Customer Service Advisor (Kia)
- Excellent customer service skills with the ability to understand the needs of the customer.
- A confident telephone manner.
- Good communication and listening skills together with the ability to liaise with other departments.
- Able to prioritise and mange work load using own initiative.
- Good keyboard skills and computer literacy are necessary together with an eye for detail.
- The ability to be a team player is also an essential quality in the role.
- Displays a proactive “can do” approach.
- Have excellent communication, planning and organisation skills.
- Be computer literate at intermediate level
- Have strong administrative skills with a keen eye for detail
- A passion for the Automotive world is highly desired
As our successful Customer Service Advisor (Kia) we will reward you with:
A competitive salary of £16,000- £16,500 per annum plus £1000 performance related bonus + highly competitive benefits as you would expect of a hugely successful global company, including free parking, 22 days holiday + Bank Holidays (Increasing a day a year capped at 31), sports and Social club, onsite restaurant reward and recognition program for Contact Centre, plus much more.
Hours: 37.5 hours/ week – Monday to Friday between 8.30am – 9pm (Shifts), Sat 9am – 1pm (1 in 5)
So if you would like to join our team as our new Customer Service Advisor (Kia) then please click ‘apply’ today – don’t miss out, we’d love to hear from you!