Senior Customer Service Advisor

Expiring today

Recruiter
Location
Thame
Salary
£18,000 per annum
Posted
20 Jul 2017
Closes
17 Aug 2017
Contract Type
Permanent
Hours
Full Time

You can be part of an exciting Automotive team based here in Thame!

We have a new exciting opportunity, not to be missed! At CPM we are currently looking for a Senior Customer Service Advisor to join us at our contact centre in Thame to work alongside our automotive client, Kia. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £18,000 per annum plus £1000 performance related bonus.

Here at CPM we are looking to recruit a professional & enthusiastic Senior Customer Service Advisor to join our successful Contact Centre here in Thame and work for one of our leading Automotive brands!

As a Senior Communicator you will work collaboratively with the Team Leader in providing coaching of team members and set a standard of excellence for all to aspire to.

What you will be doing as our Senior Customer Service Advisor?

- You will work with CPM’s and the Client’s quality approved frameworks and systems.

- You will become a product expert and will have a comprehensive understanding of client activity, campaign and product information and understand the client’s vision and values and ensure that these are reflected on a daily basis.

- Handle all campaign contact types on a day to day basis as directed by the Team Leader in order to ensure that all key client SLA’s/ KPI’s are met.

What we’re looking for in our Senior Customer Service Advisor

- Excellent customer service skills

- A ‘can do’ attitude

- A confident telephone manner

- Ability to deal calmly and professionally with challenging calls

- Good communication and listening skills together with the ability to liaise with other departments

- Exceptional grammar and letter writing skills

- Computer literate with a keen eye for detail

- A professional outlook and the ability to be a team player

As our successful Senior Customer Service Advisor we will reward you with:

A competitive salary of £18,000 per annum  plus £1000 performance related bonus + highly competitive benefits as you would expect of a hugely successful global company, including free parking, 22 days holiday + Bank Holidays (Increasing a day a year capped at 31), Sports and Social club, onsite restaurant, personal development programmes and other flexible benefits after successful probation.

Hours: 37.5 hours/ week – Monday to Friday shifts between  8.30am – 9pm on a Rota basis + 1 in 5 Saturday’s 9am – 1pm (time off in Lieu will be given when you work a Saturday)

So if you would like to join our team as our new Senior Customer Service Advisor then please click ‘apply’ today – don’t miss out, we’d love to hear from you!