Learning Resources Advisor/Student Services/Learning Assistant

Job Title: Student Services - Learning Resources Advisor

Location: Dunstable

Salary: £15,825 - £19479

Job Type: Full Time, Permanent 37 hours per week

Reports To: Head of Student Services

Closing Date: 11th August 2017

Interview Date: 23rd August 2017

Main purpose of the post:

To provide assistance in maintaining services in the Library and flexible frontline support and assistance in all areas of the Learning Resources Center.

To ensure that all learners and internal and external customers receive excellent customer care from all staff within the learning resource center/welfare team/enquiries team and admissions and enrolments.

Your main duties will include:

• To work with other members of the Learning Resources team to provide an effective and efficient service to all users
• Assisting students and staff with enquiries and supervision of students
• To provide general library duties including shelving books and other media processing
• To work flexibly during college hours to maintain service

The successful candidates must be computer literate, with a working knowledge of current office software packages. They must be highly organised, with the ability to prioritise their workload and be able to use their own initiative. They must be flexible and a team player. They should be adaptable, able to deal with more than one task at a time and enjoy working in a busy environment. They must be committed to working as part of a multifunctional team and provide cover and support within the Student Services Department as required across all sites.

• Good general education Essential
• IT Qualification Desirable
• Customer Service Qualification / Training Desirable

Experience/Knowledge:

• Dealing directly with customer in providing a service Essential
• Using computers Essential
• General clerical / administrative Desirable

If you are passionate about working with students and can engage with a diverse range of students, we want to hear from you!

Please click on the APPLY button and check your emails for the link to continue your application for this role.

Candidates with the experience or relevant job titles of; Learning Resources Assistant, Technical Support Assistant, Online Learning Assistant, Learning Management System Assistant, Learning Resource Assistant, Online Learning Executive, Learning Resources Specialist, Learning Support Assistant, Online Learning Support may also be considered for this role.