Service Delivery Manager
- Recruiter
- Interquest - IQ Tech
- Location
- Hove
- Salary
- Competitive
- Posted
- 20 Jul 2017
- Closes
- 24 Jul 2017
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Service Delivery Manager, ITIL, Service Management.
Job type: Permanent
Salary: GBP60,000 + company benefits package (To be disclosed)
A new opportunity has come up with a multinational financial services company who are now looking to recruit an experienced Service Delivery Manager to oversee a number of key functions within my client's IT department such as Incident, Request, Change and Problem that enable the delivery of a high quality service to users and and to ensure that ITIL aligned Service Support and Service Delivery processes are in place to meet business needs.
This position is both stakeholder and supplier facing and requires that the employee establishes and manages expectations within the business and drive the IT Service Providers team to achieve those expectations to a high standard.
Qualifications needed:
ITIL V3 Qualified
Knowledge:
In-depth knowledge and experience of managing IT Service Providers.
In-depth knowledge of industry best practice in process, controls, tools, standards and methods in IT Service Management.
Expertise in IT Operations Management and IT Service Delivery based on industry leading frameworks such as ITIL and COBIT
In depth knowledge of industry with regard to IT, Cloud and Data Centre infrastructure and services.
Analytical and objective - able to take ownership and manage multiple suppliers to ensure effective resolution of Incidents and Problems
An influencer and facilitator - able to build strong interpersonal relationships, and inform, guide and motivate Service Providers to deliver fully optimised Services in line with Business demand.
Excellent communication skills - able to explain technology issues that are often complex and obscure to non-specialists.
A self-motivated leader - demonstrating a passion for and thought-leadership in this domain
Confident and trustworthy - keen to earn the respect and trust of, and inspire, others
If you are looking for a move to the south coast and a new challenge I would encourage to apply with a CV for review which will be followed up with a call.
Service Delivery Manager, ITIL, Service Management.
Job type: Permanent
Salary: GBP60,000 + company benefits package (To be disclosed)
Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.
Job type: Permanent
Salary: GBP60,000 + company benefits package (To be disclosed)
A new opportunity has come up with a multinational financial services company who are now looking to recruit an experienced Service Delivery Manager to oversee a number of key functions within my client's IT department such as Incident, Request, Change and Problem that enable the delivery of a high quality service to users and and to ensure that ITIL aligned Service Support and Service Delivery processes are in place to meet business needs.
This position is both stakeholder and supplier facing and requires that the employee establishes and manages expectations within the business and drive the IT Service Providers team to achieve those expectations to a high standard.
Qualifications needed:
ITIL V3 Qualified
Knowledge:
In-depth knowledge and experience of managing IT Service Providers.
In-depth knowledge of industry best practice in process, controls, tools, standards and methods in IT Service Management.
Expertise in IT Operations Management and IT Service Delivery based on industry leading frameworks such as ITIL and COBIT
In depth knowledge of industry with regard to IT, Cloud and Data Centre infrastructure and services.
Analytical and objective - able to take ownership and manage multiple suppliers to ensure effective resolution of Incidents and Problems
An influencer and facilitator - able to build strong interpersonal relationships, and inform, guide and motivate Service Providers to deliver fully optimised Services in line with Business demand.
Excellent communication skills - able to explain technology issues that are often complex and obscure to non-specialists.
A self-motivated leader - demonstrating a passion for and thought-leadership in this domain
Confident and trustworthy - keen to earn the respect and trust of, and inspire, others
If you are looking for a move to the south coast and a new challenge I would encourage to apply with a CV for review which will be followed up with a call.
Service Delivery Manager, ITIL, Service Management.
Job type: Permanent
Salary: GBP60,000 + company benefits package (To be disclosed)
Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.